CACI bv · 1 month ago
Portfolio Operations Lead
Sterling, VA
Full-time
Onsite
Senior Level, Lead/Staff
$110K/yr - $242K/yr
10+ years expCACI is currently seeking a motivated Portfolio Operations Lead to join their Customs and Border Protection team in Northern Virginia. The role involves overseeing operations and maintenance of a portfolio of applications in an Agile environment, ensuring performance and availability while supporting critical end user applications and coordinating with various teams.
ConsultingEducationTraining
No H1B
U.S. Citizen Only
Responsibilities
Oversee the operations and maintenance of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages
You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems
Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader
Oversee daily infrastructure, systems, services, & external interfaces production ops support
Support internal IT, Product, and Shared Services teams with operational support issues
Primary interconnection between Product Teams and ASF Operations Shared Services
Serve as Portfolio POC for hosting facilities/data centers
Perform and monitor system health checks
Monitor services, jobs and interfaces for failures, irregularities, and performance issues
Monitor availability, data replication, exports, data synchronization, and scheduled jobs
Support critical processes outside of normal hours to include nights, weekends and holidays
Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field
Work with ASF Product Teams and Operations to develop SOPs and processes for incident management and resolution
Lead rapid response to quickly resolve issues and outages
Engage in incident support for end users as needed across portfolio of systems
Champion special projects and technical upgrades
Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams
Report metrics, assess system data, analyze error logs, & capture user reports
Responsible for operations support metrics and Portfolio service desk ticket queues
Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs
Qualification
Required
Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3 year check for felony convictions, 1 year check for illegal drug use, 1 year check for misconduct such as theft or fraud
College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree
Excellent verbal and written communication skills
Professional Experience: 10+ years related technical experience
Experience with supporting 6-8 production deployed applications
Managing work with Jira products in the context of software development and reporting across multiple teams
Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management
Experience with a variety of technology stacks and platforms (.NET, Java, SQL, Oracle, PostGres, NoSQL)
Experience with configuration and operation of monitoring tools such as Splunk
Preferred
Experience managing operations in an Agile environment
Experience with SecDevOps processes and/or tools
Current and relevant experience with Customs and Border Protection (CBP) applications
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase