Virginia Tech Master of Information Technology (VT-MIT) ยท 1 month ago
Technology Support Analyst
Blacksburg, VA
Full-time
Onsite
Mid LevelVirginia Tech Master of Information Technology is a leading global research institution dedicated to knowledge, discovery, and creativity. The Department of Chemistry is seeking a highly skilled individual to design, manage, and maintain the department's IT infrastructure, providing essential technical support and ensuring compliance with IT standards.
Higher Education
Responsibilities
Provide on-site technical support to faculty, students, and staff
Manage desktop and laptop computers
Configure and maintain instrument interfaces
Ensure compliance with IT security and safety standards
Work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs
Qualification
Required
Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting
Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment
Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices
Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces
Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably
Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight
Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally
Ability to work independently and collaboratively in a team environment with a team-centric mindset
Strong time management and prioritization skills to handle competing support requests and tasks
Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations
Demonstrated ability to create and maintain detailed documentation
Preferred
Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience
Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration
Working knowledge of Mac operating system support and troubleshooting
Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar)
Experience in an academic or research environment
Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.)
Experience with remote support delivery to distributed locations
Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff
Experience with IT service ticketing and knowledge management systems
Company
Virginia Tech Master of Information Technology (VT-MIT)
With a #3 national ranking*, Virginia Tech's Master of Information Technology (VT-MIT) graduate degree and certificate programs deliver on an outstanding education to prepare the next generation of leaders in critical and emerging technology fields.
Founded in 1999
2-10 employees
H1B Sponsorship
Virginia Tech Master of Information Technology (VT-MIT) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (8)
Funding
Current Stage
Early StageCompany data provided by crunchbase