Director, Technical Account Management jobs in United States
cer-icon
Apply on Employer Site
company-logo

Demandbase · 1 month ago

Director, Technical Account Management

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date7+ years exp

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. The Director of Technical Account Management will lead the strategy, operations, and growth of the technical advisory function within Professional Services, ensuring clients successfully adopt and maximize the capabilities of the B2B SaaS platform.

Agentic AIArtificial Intelligence (AI)B2BBig DataGenerative AIMarketing AutomationSalesSales AutomationSales EnablementSoftware
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Define and execute strategy for the TAM function, aligning its objectives directly with Demandbase company objectives and operational efficiency
Recruit, coach, and manage a high-performing team of Technical Account Managers. Focus on continuous skills development, particularly the ability to translate complex technical issues into clear business impact
Own the TAM operating model, including defining the service catalog, coverage criteria (which clients qualify for TAM support), and internal processes for technical account handover and escalation management
Manage the TAM function to ensure TAM utilization rates are balanced between proactive strategic work and reactive technical advisory
Serve as the final escalation point for critical, complex technical issues that threaten a client’s adoption or renewal
Develop and implement strategies to proactively identify technical risks, usage bottlenecks, and environmental issues before they become critical client-facing problems
Oversee the creation and execution of technical roadmaps for strategic clients, ensuring integration plans and architecture align with future product capabilities
Partner with Customer Success Managers (CSMs) to accelerate product usage and feature adoption by removing technical impediments
Systematically aggregate recurring technical insights, product gaps, and feature requests from the TAM team to provide credible, data-backed input to Product Management and Engineering leadership
Collaborate with the Sales team on high-value deals by providing strategic technical validation, ensuring contracts are properly scoped to avoid future implementation pitfalls
Drive the creation of high-quality internal and external technical documentation, best practices, and playbooks to scale the TAM function and empower clients

Qualification

B2B software experienceTechnical Account ManagementCRM applicationsMarketing Automation SystemsSaaS business metricsCoaching technical expertsTeam leadershipCommunication skillsTechnical documentation

Required

7+ years of progressive experience in enterprise B2B software, with at least 3+ years managing a team of Technical Account Managers, Solutions Architects, or technical consultants
Technical fluency in: CRM applications (SFDC, Microsoft Dynamics, Hubspot, etc.), Marketing Automation Systems (Marketo, Pardot, Hubspot, Eloqua, etc.), Understanding of Salesforce automation, lead management and marketing automation
Proven understanding of key SaaS business metrics (e.g., NRR, GRR, LTV, CAC) and how the TAM function directly influences them
Demonstrated ability to coach technical experts into effective business advisors and maintain high team morale and utilization
Exceptional written and verbal communication skills, with proven ability to present complex technical issues and their business implications to C-level executives

Preferred

Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred

Company

Demandbase

twittertwittertwitter
Glassdoor4.3
company-logo
Demandbase gives GTM teams the clarity and confidence to build pipeline that truly moves the business.
dateFounded in 2007
location
San Francisco, California, USA
people-size501-1000 employees
web-link
http://www.demandbase.com

H1B Sponsorship

Demandbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (8)
2022 (15)
2021 (4)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$318M
Key Investors
Vista Credit PartnersSageview CapitalGreenspring Associates
2023-02-16Debt Financing· $175M
2017-05-25Series H· $65M
2015-07-15Series G· $30M

Leadership Team

leader-logo
Gabe Rogol
Chief Executive Officer
linkedin
A
Abderrezak Kamel
Chief Technology Officer - Advertising
linkedin

Recent News

GlobeNewswire
Demandbase Appoints Growth CMO Rachel Truair to Define Pipeline AI Category
2026-01-09
Demandbase
Demandbase Introduces Sales Accelerator on Salesforce Appexchange to Connect B2B Advertising and Marketing Results with Sales Performance
2026-01-07
Demandbase
Demandbase Adds $15 Million in New Financing to Accelerate Growth of Marketing Platform
2026-01-07
Company data provided by crunchbase