CACI bv ยท 1 month ago
ServiceNow Business Data Analyst
Arlington, VA
Full-time
Onsite
Senior Level
$75K/yr - $158K/yr
7+ years expCACI is seeking a ServiceNow Business Data Analyst with strong data analysis skills to support a large federal IT modernization initiative. This role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes.
ConsultingEducationTraining
Responsibilities
Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements
Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations
Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency
Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting
Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data
Assist with testing, UAT coordination, and change-management documentation
Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks
Support compliance with federal data governance, security, and accessibility standards
Provide ongoing support for process optimization, training, and knowledge transfer
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field
7+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations
Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules
Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures
Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL)
Excellent communication, documentation, and stakeholder-engagement skills within federal environments
Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences
Preferred
ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA)
Experience with ServiceNow ITAM, ITOM, or HRSD modules
Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps
Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase