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USAJOBS · 1 month ago

SALES ASSOCIATE NF1* - FLEX (EXTENDED)

Arlington, Virginia, USA

Full-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Sales Associate is responsible for providing all Marine Corps Exchange (MCX) customers with world class customer service with an additional emphasis on courtesy, assisting customers in every aspect of the retail business.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

The Sales Associate is responsible for providing all Marine Corps Exchange (MCX) customers with world class customer service with an additional emphasis on courtesy

Sales associates are the primary service providers and will assist customers in every aspect of the retail business in a friendly, professional, and proactive manner that supports continued customer loyalty

Sales associates assist their customers in challenging scenarios by using an "I can do that" mindset, to make all attempts for a positive customer experience and outcomes, before asking for support from the next level mentor or supervisor

Sales associates are brand and customer program ambassadors for all Marine Corps and MCX programs, including but not limited to, Military Star, Super Star Student, customer satisfaction surveys and Keep it New

This position can be scheduled throughout the facility, based on the needs of the business including but not limited to, cashier or self-checkout attendant, customer service, salesfloor / department support, stockroom / backroom, and military clothing

In addition to working indoors, associates may be required to work outdoors or inside coolers and/or chillers. Limited time durations and proper Personal Protective Equipment (PPE) will be provided when working inside coolers and/or chillers

Sales associates who are regularly scheduled in areas are expected to learn basic product knowledge to support customer satisfaction and service

Sales associates perform store operations tasks such as but not limited to, customer and register transactions, Planogram revisions and setups, identifying missing products, replenish sales floor and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program and other operational tasks

Light housekeeping tasks such as but not limited to, sweeping, dusting and trash removal may be part of daily assigned duties

Sales associates are supported by the Specialist role with mentoring, guidance, and training. Sales associates are expected to work with, learn from and request guidance from Specialists in addition to their supervisors

Sales associates utilize and complete tasks with basic retail equipment including, but not limited to, cash registers, time clocks, RF scanners, mobile printers, handheld equipment (i.e., Price labeling units, box cutters), signage equipment and basic fixture equipment such as, but not limited to peg hooks, shelves, and mobile stocking carts (5S Program). Assists in preparing and participates in year-end inventory and preparation. Identifies and communicates potential risk of loss and/or theft

May require additional training or certifications as required by the business and/or normal working assignments, including but not limited to, food safety training and fuel

Articulates MCX value stories and engages with all team members through positive conversations and driving customer satisfaction in a teams win environment. Adheres to safety regulations and standards

Adheres to established standards of the EEO program and prevention of sexual harassment. Performs other duties as assigned. This is a mixed position where the associate must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance

Qualification

Customer serviceCash handlingBasic mathRetail experienceAttention to detail

Required

Ability to read and understand operating standards and procedures for service, service recovery, sales and store brand and work within the position to execute these standards properly

Ability to work in a high-performance atmosphere with commitment to service and sales goals

Attention to detail is required