Signpost · 1 month ago
Sales Solution Specialist
Austin, Texas
Full-time
Onsite
Entry, Mid Level
2+ years expSignpost is a high-growth company focused on redefining the Sales and Customer Experience model. They are seeking a Sales Solution Specialist to manage new customer acquisition and ensure a positive onboarding experience that drives long-term success for clients.
Call CenterCRMLocalMarketing AutomationSaaSSoftware
Responsibilities
Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads
Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals
Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time
Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources
Ensure smooth activation and that usage milestones are met in the first 90 days
Proactively manage customer relationships during the early stage, resolving issues and driving adoption
Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle
Serve as a support contact for non-managed accounts beyond 90 days
Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days
Collaborate with Marketing teams to refine inbound and overall lead processes
Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery
Qualification
Required
2-4 years of experience in Sales, Customer Success, or Solutions Consulting
Proven ability to manage both customer acquisition and early-stage onboarding/implementation
Strong consultative skills with the ability to uncover customer needs and align solutions
Excellent communication and relationship management skills
Comfortable working cross-functionally with Marketing, Product, and Engineering
High energy, proactive, and adaptable in a fast-paced environment
Preferred
SaaS or tech experience preferred
Company
Signpost
Signpost provides software and services for local businesses to effortlessly build and manage customer relationships.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$88.55MKey Investors
HighBar PartnersGeorgianOpenView
2023-09-11Acquired
2019-07-09Series D· $52M
2016-06-28Pre Seed
Leadership Team
Morgan Rodd
Chief Financial Officer
Recent News
2025-02-06
2024-05-17
Company data provided by crunchbase