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Chubb · 1 month ago

Claim Center Operations Representative

Battlefield Corporate Center, Chesapeake, VA, 23327, US

Full-time

Onsite

New Grad, Entry Level

Chubb is dedicated to providing superior insurance solutions and is currently seeking a Claim Center Operations Representative to join their North America Claim Operations Team. This role involves supporting claims adjusters and their leadership through various administrative duties and process optimizations to ensure the smooth operation of the claims process.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Manage high-volume work requests while ensuring adherence to service-level agreements and turnaround time expectations, this includes accurate documentation of actions in the respective systems & databases

Ability to adapt quickly to new processes and technology, which can include maneuvering between multiple system applications confidently to find information

Serve as a point of contact for internal stakeholders and business partners regarding claim operations-related inquiries. At times, this may require engaging with external and internal customers or business partners to help resolve service issues as needed

Support the Claims Operations Manager in executing on workflows to improve quality and minimize errors for support services. This includes identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements

Qualification

Claims process supportHigh-volume work managementProcess optimizationTechnology adaptationCustomer service

Required

Ability to adapt quickly to new processes and technology, which can include maneuvering between multiple system applications confidently to find information

Serve as a point of contact for internal stakeholders and business partners regarding claim operations-related inquiries

Support the Claims Operations Manager in executing on workflows to improve quality and minimize errors for support services

Identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements