Akima · 1 month ago
Help Desk Technician – Able to Obtain TS/SCI
Honolulu, HI
Full-time
Onsite
Entry Level
$36/hr - $38/hr
2+ years expAkima Systems Engineering (ASE) is a federal systems support contractor dedicated to serving the needs of Alaska Native communities. They are seeking a Help Desk Technician to provide Tier 1 troubleshooting support for HQ executive community members and manage communications for significant personnel within the area of responsibility.
ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command
Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management
Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards
Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action
This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters
Qualification
Required
SECRET clearance required, with the ability to obtain TS/SCI clearance
Minimum High School Diploma/GED
CompTIA Security+ certification
Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies
Basic level skills in system administration and active directory
The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively
Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background
Preferred
Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
A+ or Network+ certification
Benefits
Medical
Dental
Vision
Life insurance
401(k)
Paid Time Off (PTO)
Company
Akima
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Jenkins
Group President
Michael Alvarado
Chief Growth Officer
Recent News
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