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(USTA) United States Tennis Association · 7 hours ago

Director, Education Operations

Orlando, FL

Full-time

Hybrid

Director/Executive

$119K/yr - $135K/yr

8+ years exp

The United States Tennis Association (USTA) is the national governing body for tennis in the United States, focused on promoting and developing the sport at all levels. The Director of Education Operations will oversee USTA Coaching's education initiatives, ensuring the effective production and delivery of educational content and workshops.

Event PromotionSportsTennis

Responsibilities

Oversee video shoot logistics for curriculum modules, including scheduling, coordination of production teams, and quality control

Manage content production timelines, ensuring projects remain on schedule from development to publication

Manage subject matter experts (SMEs) — including contracting, deliverables, and communication, in collaboration with the Education Curriculum team

Serve as the direct liaison with the recruitment/retention teams to coordinate around content drop dates and promotional timelines

Oversee licensing agreements for educational content and manage associated reporting and compliance requirements

Oversee all operational elements of USTA Coaching Education Centers, ensuring consistent operational standards, scheduling, and communication

Manage Coach Developer operations, including contracts, travel, and payment processing

Liaise with the USTA Foundation on programming and scheduling connected to Community Impact Hubs

Collaborate closely with Manager, Section Delivery to align on Section requests for regional education delivery, resource allocation, and support

Manage LMS and workshop delivery logistics, including calendar management, registration processes, and feedback systems

Serve as the primary point of contact for ad hoc workshop requests, ensuring quality and consistency across all education offerings

Oversee workshop materials, equipment, and on-site operational needs

Develop and maintain standard operating procedures (SOPs) for both education content production and workshop delivery

Coordinate closely with internal teams (Education, Brand, and Operations) to align content delivery schedules and communication

Monitor operational performance and resource utilization, identifying opportunities for process improvement and scalability

Manage budgets related to education delivery, contractor engagement, and content production

Lead with a solutions-oriented approach that prioritizes efficiency, collaboration, and the coach experience

Qualification

Program managementContent productionProject managementLearning management systemsBudget managementLeadership skillsCommunication skillsOrganizational skills

Required

Bachelor's degree required

8+ years of experience in program or operations management — ideally within education, sports, or nonprofit sectors

Proven experience overseeing large-scale content production, workshops, or certification programs

Strong project management and organizational skills, with experience coordinating multiple stakeholders and complex timelines

Exceptional communication and leadership skills, with the ability to collaborate cross-functionally

Proficiency in learning management systems (LMS), scheduling tools, and digital project management platforms

Demonstrated ability to manage contracts, vendors, and operational budgets effectively

Preferred

advanced degree in Education, Sports Management, or Operations

Benefits

Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance

Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess

401(k) with employer matching (up to 3%)

Learning and Development programs to learn on the job

Resources for overall well-being including mental health and meditation benefits

A personalized health management program

Pet insurance

Commuter benefits

Identity theft protection

Discounts with our network of partners

Fun events

Company

(USTA) United States Tennis Association

The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Founded in 1881

Purchase, New York, USA

201-500 employees