Intradiem · 1 month ago
Senior Systems Integration Engineer
Marietta, GA
Full-time
Onsite
Mid, Senior Level
4+ years expIntradiem is a technology company on a mission to reinvent customer service through automation. The Senior Systems Integration Engineer will lead technical discussions, manage SaaS integrations, and support project managers throughout the project lifecycle to deliver effective solutions for clients.
Artificial Intelligence (AI)Machine LearningSaaSSoftwareTrainingVirtual Workforce
Responsibilities
Lead technical discussions with clients throughout the project lifecycle
Technical solution requirements gathering, design, and delivery
Manage the implementation of SaaS integrations
Troubleshoot technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation as required
Understand and follow Intradiem's and the customer's change management process
Proactively support and partner with the Project Managers, Implementation Consultants and Success Managers throughout the project lifecycle to design and implement solutions for the client
Design and conduct Systems Integration Testing (SIT) prior to launching the Intradiem solutions
Develop and maintain technical documentation specific to the client in order to support Technical Delivery and integrations
Work with internal teams to implement hot fixes and upgrades as necessary
U.S. and International travel to customer sites as necessary, averaging 10%
Conduct all business in accordance with Intradiem's policies and procedures
Perform all other duties as assigned
Qualification
Required
Bachelor's Degree in Science, Technology, Engineering, Mathematics, or equivalent experience
Minimum 4 years of experience installing software solutions and integrating to 3rd party systems in a customer-facing position
Experience working in or supporting Contact Center environments
Experience working with ACD technology, call routing, and architecture
Experience working with Workforce Management (WFM) systems
Experience delivering technical implementations in a customer-facing position
Experience implementing solutions in a SaaS-based environment
Strong technical, analytical, and troubleshooting skills
Relational database coursework and/or experience (MS SQL preferred)
Experience working with 3rd party software integrations
Experience working with any of the following ACD providers: Cisco, Avaya, Genesys, and/or Aspect
Experience working with any of the following WFM providers: Aspect, IEX, and/or Verint
Familiarity with networking and using basic networking tools such as Ping, Ipconfig, and Telnet
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding
Company
Intradiem
Intradiem is a software compay that provides an Intelligent Assistant for customer service teams.
201-500 employees
H1B Sponsorship
Intradiem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (8)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$65.2MKey Investors
CIBC Innovation BankingJMI EquityBlue Chip Venture Company
2021-11-30Debt Financing· $35M
2015-11-06Series Unknown· $9.2M
2015-05-07Series Unknown· $3M
Leadership Team
J
Jennifer Lee
President and Co-CEO
Haresh Gangwani
EVP, Global Alliances
Recent News
2025-05-04
2025-04-02
Company data provided by crunchbase