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Schurz Communications · 21 hours ago

BSS Systems Engineer

Hagerstown, MD

Full-time

Hybrid

Senior Level

$85K/yr - $115K/yr

5+ years exp

Schurz Communications is an award-winning company specializing in telecommunications. The BSS Systems Engineer is responsible for configuring, integrating, and maintaining core Business Support Systems that support service delivery and billing operations.

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Responsibilities

Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools

Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts

Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services

Ensure data integrity and synchronization between CRM, NMS, and billing platforms

Troubleshoot system-level issues and ensure timely resolution

Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows

Participate in vendor evaluations and implementations of BSS tools

Participate in system architecture design, release planning, and performance optimization efforts

Create and maintain system documentation, workflows, data models, and change logs

Assist with user acceptance testing (UAT), change control, and system upgrades

Troubleshoot system issues and coordinate resolution with vendors as needed

Support reporting and analytics by exposing key system data to BI tools or warehouses

Contribute to cybersecurity compliance and access control settings

Qualification

BSS/OSS platformsAPI integrationsSalesforceProvisioning systemsScripting PythonScripting BashScripting SQLData flowsETLIP networking fundamentalsTroubleshooting skillsCross-functional communicationCompeting priorities managementNetwork management systemsContainer orchestrationTM Forum frameworksDocumentation skills