The RealReal · 1 month ago
Client Services Trainer
Harrisburg, PA
Full-time
Hybrid
Entry, Mid Level
$71K/yr - $85K/yrThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. They are seeking a Client Services Trainer to support training initiatives across Sales, Retail, and Client Services teams, focusing on enhancing customer service and operational excellence through effective training programs.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Design and deliver customer service training programs that align with company standards and reinforce the desired brand experience
Facilitate engaging in-person and virtual learning sessions to ensure consistent, high-quality service across teams and locations
Provide on-site support for new tool rollouts and training cohorts, as well as regular employee shadowing and coaching for managers to enhance service delivery
Customize and adapt training content to address specific customer service challenges and the unique needs of teams or locations
Drive new customer service programs, processes, and initiatives by delivering clear, actionable training that drives measurable improvements in the customer experience
Observe team interactions with customers, providing targeted feedback and coaching to reinforce best practices and elevate service standards
Track and report participation, engagement, and results through the LMS or other tools, linking training outcomes to service performance metrics
Collaborate with the Field Training Manager and Learning Design team, proactively gathering actionable field insights to inform and refine the design of training initiatives and identifying critical skill gaps or new training opportunities
Maintain a strong understanding of department operations, customer experience priorities, and company goals to ensure training is relevant and impactful
Foster a positive learning culture focused on delivering exceptional customer service and continuous performance excellence
Design and deliver impactful training programs that reflect brand standards and the in-store client experience
Facilitate engaging in-person and virtual learning sessions to drive consistency across stores, regions, and teams
Provide on-site training and support for key initiatives —including onboarding, store openings, new tool and process rollouts, seasonal programs, and team development cohorts
Partner with store and field leadership to coach employees and managers, reinforcing service behaviors, operational excellence, and brand values
Observe on-the-floor performance to identify strengths and opportunities; deliver real-time feedback and follow-up coaching
Drive the launch of new programs and initiatives by creating clear, actionable learning experiences that enable quick adoption and measurable results
Track and report training participation, engagement, and performance outcomes through the LMS
Gather and analyze feedback from learners, leaders, and field partners to measure training effectiveness and continuously improve content
Maintain a deep understanding of store operations and client experience standards to ensure training aligns with business priorities
Champion a positive learning culture that promotes collaboration, growth, and exceptional client service
Design and deliver new hire onboarding sessions, ensuring a smooth and consistent learning experience for all new employees
Facilitate training sessions (virtual) and provide hands-on guidance and continuous support to reinforce learning and skills development
Observe training sessions or team activities to identify coaching opportunities and provide basic feedback in alignment with established programs
Collaborate with the Field Training Manager and Learning Design team, proactively gathering actionable field insights to inform and refine the design of training initiatives and identifying critical skill gaps or new training opportunities
Support the execution of department-specific training initiatives by helping to schedule, coordinate, and facilitate sessions
Build familiarity with the business unit(s) to better understand team needs and support aligned training efforts
Promote a positive learning culture by being an approachable, reliable resource for new hires and field team members
Qualification
Required
Passionate about helping others grow
Comfortable presenting in group settings
Eager to contribute to a culture of continuous learning and improvement
Design and deliver customer service training programs that align with company standards
Facilitate engaging in-person and virtual learning sessions
Provide on-site support for new tool rollouts and training cohorts
Customize and adapt training content to address specific customer service challenges
Drive new customer service programs, processes, and initiatives
Observe team interactions with customers and provide targeted feedback
Track and report participation, engagement, and results through the LMS
Collaborate with the Field Training Manager and Learning Design team
Maintain a strong understanding of department operations and customer experience priorities
Foster a positive learning culture focused on delivering exceptional customer service
Design and deliver impactful training programs that reflect brand standards
Provide on-site training and support for key initiatives
Partner with store and field leadership to coach employees and managers
Observe on-the-floor performance to identify strengths and opportunities
Drive the launch of new programs and initiatives
Gather and analyze feedback from learners, leaders, and field partners
Champion a positive learning culture that promotes collaboration and growth
Design and deliver new hire onboarding sessions
Facilitate training sessions and provide hands-on guidance
Observe training sessions or team activities to identify coaching opportunities
Build familiarity with the business unit(s) to better understand team needs
Promote a positive learning culture by being an approachable resource
Benefits
Bonus program
Incentive pay
Benefits
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
Founded in 2011
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2026-01-08
2026-01-03
Company data provided by crunchbase