United Community · 1 month ago
Financial Investigator I
US-GA-Blairsville
Full-time
Onsite
Entry Level
$34K/yr - $49K/yr
3+ years expUnited Community is looking for a meticulous and detail-oriented Financial Investigator I - Disputes to join our team. In this role, you will analyze suspicious activities across various customer accounts to identify potential fraud cases and ensure a positive customer experience for those affected.
Banking
Responsibilities
Reviews & researches suspected fraud notices for all areas received through internal and external sources to determine fraud
Investigates fraud activity, reports, and documents as required per regulatory guidance for each fraud type
Identify fraud patterns and communicates trends to management
File/Research and Understand ‘disputes/returns’ for POS, ATM, Wire, ACH, Online transactions, Checks, etc
Report ‘real time’ fraud-related activity; ensuring that the affected UCBI area/branch is notified
Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin)
Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience
Employ letter, phone, and e-mail contact with customers/branches throughout the investigative process
Work with Legal team and Corporate Security on case building and/or pulling information for fraud cases for law enforcement or court requests
Elevate to department management all issues requiring approval outside of the authority of the Financial Investigator’s position and all issues that may adversely affect United Community Bank
Qualification
Required
A minimum of 3 years' work experience in Financial Services Industry and/or understanding of fraud detection/investigations
Hands-on experience with fraud claims (Check, POS, ATM, Wire, Identity, Mobile, etc.)
In-depth knowledge of BSA/AML/OFAC laws and regulations
Strong time management and organizational skills
Comprehensive understanding of bank policies and procedures related to Fraud Prevention
Proficiency with Core systems and other internal banking systems (Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, File Maintenance)
Advanced skills in Microsoft Excel, Word, and email
Ability to multi-task with excellent analytical and critical thinking skills
Strong verbal and written communication skills
Problem-solving and decision-making abilities, with the capacity to escalate issues when necessary
Must be able to pass a criminal background check
This is a full-time position with flexibility for evenings and weekends as needed
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
Company data provided by crunchbase