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Chase · 1 month ago

Vice President, Client Success Team Lead - Chase Media Solutions

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$120K/yr - $155K/yr

5+ years exp

Chase is a leading financial services firm, and they are seeking a Vice President, Client Success Team Lead to lead their Client Success function within Chase Media Solutions. This role focuses on maximizing revenue growth and retention by delivering an engaging, consultative client experience for brands and agencies through the Chase Offers platform.

BankingFinancial Services

Responsibilities

Build out the Client Success function for Chase Media Solutions

Lead a team of client success managers and associates to deliver excellent service to clients

Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets

Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients

Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients

Implement approach to resolving client issues and escalations

Develop and maintain a strong understanding of key vertical market trends and customer opportunities

Represent Chase Media Solutions at events and serve as a brand and business ambassador

Qualification

Account management experienceDigital media knowledgeLeadership experienceCollaboration skillsInterpersonal communicationVertical expertisePresentation skillsAttention to detail

Required

5+ years of account management experience within the digital media or performance marketing industry

2+ years of account management leadership experience

Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams

Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions

Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships

Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment

Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail