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Blue Stream Fiber · 1 month ago

Bilingual Customer Experience Associate (In-Person)

Port St. Lucie

Full-time

Onsite

Entry Level

2+ years exp

Blue Stream Fiber is a company with over 45 years of industry experience, focused on delivering excellent internet, TV, and phone products. They are seeking a Bilingual Customer Experience Associate to provide personalized customer interactions and ensure customer satisfaction through effective communication and problem-solving.

InternetTelecommunications

Responsibilities

Assist customers with making payments, returning equipment, starting or changing their Blue Stream Fiber service and answering questions they may have

In addition to in-person customers, you will assist the Customer Experience Team handling live chats or phone calls from our customers, addressing billing inquiries, account questions, and basic trouble-shooting tasks

Communicate with leadership regarding concerns brought up by customers

Be flexible and open to change

Available during office hours, Mon-Friday 8:30am-5pm

Qualification

Customer service experienceFluency in SpanishTechnical capacityMultitaskingPunctualityTypingActive listeningProblem solvingFlexibilityAdaptabilityTeamwork capacity

Required

FLUENCY IN SPANISH is required

Must be able to read, write and speak English and Spanish

High School Diploma or equivalent

2 years related experience

Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations

Very comfortable working with computers, multiple screens, customer databases

Can clearly communicate and explain basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value

Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving

Has a keen awareness of maintaining company policies and procedures while applying sound judgment within scope

Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse upset customers

Demonstrates ability to achieve established goals and performance metrics

High focus on attendance and being punctual

Ability to work independently but seeks leadership support when necessary

Ability to effectively present information and respond to questions from customers and technicians

Customer/Client Focus – you enjoy solving problems and helping customers

Flexibility and Adaptability

Teamwork Capacity

Technical Capacity – comfortable learning new systems and a fast learner

Typing- minimum 25 wpm

Punctual and Good Attendance