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Cencora · 1 month ago

Collections and Deductions Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

Cencora is dedicated to creating healthier futures and is seeking a Collections and Deductions Analyst to join their team. This role involves researching and reconciling customer disputes, payments, and invoices to ensure proper account statuses and facilitate payment recovery.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity

Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy

Track and evaluate past due A/R accounts to reduce the risk of credit exposure

Evaluate credit worthiness of accounts and determine proper account order hold or releases

Ability to research cash application matters on customer account

Evaluate aged items for bad debt write off and refund analysis

Perform offsetting adjustments to ensure customer account balances are properly stated

Contact customers to secure payment on overdue balances, issues resolution on open items

Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable

Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary

Provide monthly and ad-hoc reports and updates to key stakeholders

Maintain and manage all data related to customer discounts, allowances and other deductions in SAP

Track work on deductions issues unless the issue is resolved

Research Cash Applications done on customers from Bank Statements

Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes

Ensures GAAP, SOX and Cencora policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system

Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals

Support audits of deductions, payments and write-offs

Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity

Financial recovery of invalid disputed customer account receivables balances

Negotiate and structure payment plans

Ensure customer accounts are accurately stated in adherence to US GAAP

Recommend write offs for uncollectable open invoices and disputed balances

Qualification

SAPA/R Dispute resolutionCash Application researchAdvanced ExcelGAAP complianceSOX complianceCommunication skillsTeamworkProblem-solving

Required

Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program

5 years of A/R software experience for large corporations such as SAP, Oracle, etc

5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals

5 years minimum of Cash Application research and analysis

Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc

5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally

5 years following GAAP and SOX requirements in a publicly traded company

Ability to work in a global team environment