Airbnb · 2 days ago
Staff Data Scientist, Inference - Customer Support
United States
Full-time
Remote
Lead/Staff
$194K/yr - $240K/yr
9+ years expAirbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. As a Staff Data Scientist working on Inference in Customer Support, you will collaborate with engineers, product managers, and designers to build scalable systems to meet customer needs and improve operational efficiency.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Creating models to identifying segments of users with unique CS needs and develop matching algorithms to pair those users to the right CS path
Determine allocation strategy of Make Goods budget to maximize business impact
Measuring the long term impact of changing the CS experience for those groups of users
Guiding experimentation strategy
Providing strategic insights around tradeoffs between CS quality and cost to empower us to offer the best possible CS experience to our customers
Building a deep understanding of our individual agent’s abilities in order to improve CS quality
Lead DS efforts building segmentation features for CS including data exploration, optimization and model prototyping
Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific decisions, and quantify impact
Develop simulations to validate the impact of potential product and operational changes to the business
Design and utilize new experiment frameworks to measure the effectiveness feature launches, even when A/B tests are infeasible
Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress
Bring new ideas to the team which can improve the operational efficiency of customer support at airbnb
Qualification
Required
9+ years of relevant industry experience (e.g. data scientist, tech lead, junior faculty) and a Master's degree or PhD in relevant fields
Strong fluency in Python, SQL
Familiarity with causal inference and experimentation and a desire to continue to learn
Proven ability to communicate clearly and effectively to audiences of varying technical levels
Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
Investing.com
2026-01-13
2026-01-09
Company data provided by crunchbase