Rusnak Auto Group · 1 month ago
Internal Service Sales Advisor | Porsche Westlake
Thousand Oaks , CA
Full-time
Onsite
Mid Level
$4,500/mo - $4,500/mo
3+ years expRusnak Auto Group is a leader in the automotive industry with a stellar reputation in Southern California. The Internal Service Sales Advisor at Porsche Westlake will provide comprehensive automobile repair services while achieving strategic sales objectives for internal vehicles.
AutomotiveMarketingRetailSalesTransaction Processing
Responsibilities
Immediately greets customers in a professional, friendly manner and obtains automobile information
Ensures internal automobile problems are accurately and clearly documented on the Repair Order (RO)
Test drives the automobile with technician as needed to diagnose problem or refers to appropriate Service Technician to conduct test drive and diagnose problem
Provides a complete and accurate written cost estimate for all labor and parts
Recommends additional needed and value added service based upon service history and automobile inspection
Establishes 'promised time' with Parts and Service Director; coordinates with Dispatcher, if required
Ensures each RO is signed by the Client and/or Parts and Service Director and that they receive a copy
Establishes preferred method of payment; obtains credit approval, if required
Immediately notifies Dispatcher of incoming work
Periodically checks on the progress of the repair throughout the day
Implements and maintains a service marketing program
Consistently reviews and closes RO’s ensuring that work is completed and additional work and corresponding authorization is noted
Ensures that automobiles are parked in assigned areas. Makes sure they are locked and all keys are marked and correctly stored
Keeps service department forms, menus, and pricing guides up-to-date
Successfully maintains a quality control process to eliminate 'comebacks.'
Consistently meets or exceeds established Customer Satisfaction Index (CSI) scores
Efficiently and effectively handles telephone inquiries regarding appointments and work in progress
Thoroughly inspects all automobiles for body work, informs if work is needed, and provides an accurate estimate
Monitors RO sales and seeks opportunities to add value while increasing revenue
Writes appropriate share of work based upon division of work among all Service Consultant/Advisor’s
Sells 'time' at appropriate values per Company and manufacturer guidelines
Ensures estimates are accurate and reflect added value
Ensures the Company and Service Technicians are fairly compensated for all completed work
Effectively promotes 'value-delivered,' rather than 'discount offered,' to make a sale
Successfully integrates personal experience, expertise, professionalism, and business strategy to achieve sales objectives
Qualification
Required
H.S. Diploma/GED/ or Equivalent or equivalent of 3 years' experience in same/similar position
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Current California Driver License with satisfactory Department of Motor Vehicle driving record
Preferred
Minimum of 3 years in position of Internal Service Sales Advisor or similar positions in automotive industries
At least 3 retail related experience
Benefits
Health Insurance Coverage (medical, dental, vision, and life)
Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Account
Paid Time-Off (vacation pay, sick pay, holiday pay)
Parental Leave
Employee Perks (sports games, theme parks, etc.)
Employee Referral Bonus Program
Company
Rusnak Auto Group
Rusnak Auto Group operates as a new and pre-owned luxury car dealer in Los Angeles and Southern California.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
V
Victoria Rusnak
CEO and President
Recent News
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