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TransMedics, Inc. · 1 month ago

Supply Planning Manager. (Onsite Andover, MA)

Andover, MA

Full-time

Onsite

Senior Level

$119K/yr - $148K/yr

5+ years exp

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. The Manager, Supply Planning is responsible for ensuring world-class customer fulfillment and optimized supply availability, driving alignment between supply, demand, and order execution to deliver exceptional service levels and efficient inventory management.

Health CareMedicalMedical DeviceService IndustryWellness

Responsibilities

Lead and develop a high-performing team of Supply Chain Planners

Establish clear objectives, KPIs, and accountability for both planning and fulfillment functions

Act as the primary liaison between Commercial, Operations, Logistics, and Quality teams to align supply and customer commitments

Drive continuous improvement and system enhancements across ERP and related tools to enable scalable, data-driven operations

Oversee finished goods inventory strategies to ensure optimal deployment of product across the TransMedics network and field locations

Manage master resource planning, capacity planning, and safety stock levels to maintain high service levels with minimal excess

Contribute to the Integrated Business Planning (IBP/S&OP) process, ensuring accurate supply plans, clear visibility to constraints, and timely communication of changes

Maintain and continuously refine tools and metrics to improve supply visibility and decision-making

Collaborate with Procurement, Site Level Production Planning, Manufacturing, and Logistics to anticipate capacity requirements, resolve constraints, and drive execution of supply plans

Generate and review 24-month regional supply plans and related KPIs to ensure readiness for commercial and clinical needs

Lead the coordination and communication of fulfillment activities across internal functions to ensure transparency, efficiency, and adherence to timelines

Serve as the central liaison between Commercial, Operations, and Field teams to align on order priorities, delivery commitments, and product returns

Ensure ERP data accuracy to provide real-time visibility into order and inventory status for stakeholders

Proactively manage fulfillment risks and drive timely resolution of any issues impacting customer or operational commitments

Develop and monitor service-level KPIs, using insights to improve processes and system workflows

Drive continuous improvement across fulfillment and communication processes to support a consistent, high-quality internal customer experience

Champion process and data standardization across planning and customer service workflows

Collaborate with IT and cross-functional partners to enhance ERP and reporting systems for improved visibility and automation

Foster a culture of continuous improvement through data-driven analysis, feedback loops, and best practice sharing across teams

Qualification

Supply Chain ManagementERP System ExperienceS&OP / IBP ProcessesAdvanced Excel SkillsProcess ImprovementAnalytical SkillsData AnalysisReporting ToolsSupply Chain CertificationCommunication SkillsLeadership SkillsCollaboration SkillsProblem-Solving SkillsAttention to Detail

Required

Bachelor's degree in Supply Chain, Business, Engineering, or related field

5+ years of experience in supply chain operations, including experience in a planning or customer service leadership role

Demonstrated experience managing supply and customer service functions in a fast-paced or regulated environment (medical device or pharmaceutical preferred)

Strong ERP system experience and advanced Excel skills

Excellent written and verbal communication skills with proven ability to collaborate across multiple functions

Strong analytical and problem-solving capabilities with attention to detail and a process-oriented mindset