Flexential · 1 day ago
Director of Platform Experience - Product Management
Denver, CO
Full-time
Onsite
Lead/Staff, Director/Executive
$180K/yr - $205K/yr
5+ years expFlexential is focused on leading the strategy, development, and scaling of their customer-facing portal and broader ecosystem. The Director of Platform Experience will shape the customer experience on the FlexAnywhere platform, driving portal adoption and ecosystem growth through strategic leadership and cross-functional collaboration.
Cyber SecurityInformation TechnologyInfrastructureIT InfrastructureProfessional Services
Responsibilities
Own the end-to-end customer portal experience, ensuring it is intuitive, self-service oriented, and value-generating
Strategy validation through detailed market evidence-driven business cases and financial analysis with a clear focus on why, how, and the financial benefit
Drive overall adoption of the portal as a revenue centerIdentify, track, and manage portal KPIs and financial impact
Translate customer and partner needs into clear portal requirements that enable scalable, intuitive consumption of Fabric, cloud on-ramps, and ecosystem services
Develop integration frameworks, APIs, and technical onboarding paths for new ecosystem partners, including cloud on-ramps, network interconnects, and GPU/AI service providers
Define and execute a clear strategy to grow the platform ecosystem, including APIs, third-party integrations, on-ramps, and partner enablement
Ensure a diverse ecosystem providing customers access to the partners required to complete their solutions
Identify, track, and manage ecosystem KPIs
Produce technical documentation, architectural diagrams, and partner solution guides to foster adoption and ensure support
Maintains a focus on Leadership, Trust, and Teamwork throughout all engagements
Build and lead a high-performing team, focused on execution and results
Elevate the knowledge and adoption of Flexential solutions across the organization
Partner with Go to Market teams on internal and external education and enablement for the Platform experience to drive customer adoption and ecosystem growth
Present business cases and project status to executives and cross functional teams for alignment, engagement, and resource requests
Partner with cross functional teams to execute on projects and build platform value
Qualification
Required
Results driven and action oriented
5+ years in the data center industry
Proven track record of delivering measurable business impact
Detailed understanding of the portals, market dynamics, and customer needs
Strong financial and business acumen
Exceptional leadership, communication, and change management skills
Bachelor's degree required (or comparable experience)
Preferred
MBA or advanced technical degree is a plus
Deep experience in ecosystem development, cloud connectivity (AWS Direct Connect, Azure Express Route, etc), interconnection strategy, product management, or related fields
Benefits
Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Company
Flexential
Flexential provides IT solutions including integrated colocation, interconnection, cloud, data protection, and professional services.
501-1000 employees
H1B Sponsorship
Flexential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.8BKey Investors
Morgan Stanley Infrastructure Partners
2025-11-13Debt Financing· $800M
2025-08-20Private Equity· $1B
2024-10-21Private Equity
Leadership Team
Ryan Mallory
Chief Executive Officer
Garth Williams
Chief Financial Officer
Recent News
2025-12-17
MarketScreener
2025-12-17
Morningstar.com
2025-11-14
Company data provided by crunchbase