The RealReal · 20 hours ago
Client Services Trainer
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$71K/yr - $85K/yr
2+ years expThe RealReal is seeking a Trainer to support the delivery and execution of training initiatives across the Client Services teams. This role involves designing and delivering training programs, facilitating learning sessions, and providing support to enhance service delivery and customer experience.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Design and deliver customer service training programs that align with company standards and reinforce the desired brand experience
Facilitate engaging in-person and virtual learning sessions to ensure consistent, high-quality service across teams and locations
Provide on-site support for new tool rollouts and training cohorts, as well as regular employee shadowing and coaching for managers to enhance service delivery
Customize and adapt training content to address specific customer service challenges and the unique needs of teams or locations
Drive new customer service programs, processes, and initiatives by delivering clear, actionable training that drives measurable improvements in the customer experience
Observe team interactions with customers, providing targeted feedback and coaching to reinforce best practices and elevate service standards Track and report participation, engagement, and results through the LMS or other tools, linking training outcomes to service performance metrics
Collaborate with the Field Training Manager and Learning Design team, proactively gathering actionable field insights to inform and refine the design of training initiatives and identifying critical skill gaps or new training opportunities
Maintain a strong understanding of department operations, customer experience priorities, and company goals to ensure training is relevant and impactful
Foster a positive learning culture focused on delivering exceptional customer service and continuous performance excellence
Qualification
Required
2-4 years of experience in sales, retail, client services with a proven track record of success — demonstrated growth, senior-level responsibilities, or consistent top-performer recognition in respective department
Proficient in Salesforce, GSuite products, e-learning platforms, and Zoom
Strong facilitation and presentation skills; comfortable leading both in-person and virtual sessions
Ability to build rapport and engage learners across a variety of roles and levels
Strong organizational skills and attention to detail
Ability to work collaboratively and communicate effectively with cross-functional teams
Passion for learning and development with a growth mindset is a must
Candidates must have recent experience in a quota-carrying role
Ability to Travel: Client Services Trainer - 10%
Preferred
Familiarity with learning management systems (LMS) is a plus
Basic project coordination skills; project management experience is a plus
Benefits
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2026-01-08
2026-01-03
Company data provided by crunchbase