Enthusiast Auto Holdings · 5 days ago
Vice President of Sales
Wadsworth, OH
Full-time
Onsite
Director/Executive
10+ years expEnthusiast Auto Holdings (EAH) is a successful e-commerce company in the automotive aftermarket parts industry, seeking a Vice President of Sales to lead their retail, wholesale, and installer teams. The VP of Sales will drive sales performance, develop B2B expansion programs, and ensure a best-in-class customer experience across all EAH brands.
AutomotiveMechanical Engineering
Responsibilities
Drive Retail Customer Sales Teams: Manage the overall performance and ongoing development of Retail Call Center teams across all EAH banners to promptly handle all inbound customer contacts via phone, email, chat, and social channels to minimize abandon rates, while increasing revenue and improving service scores and SLA’s
Modify and/or standardize (as applicable) key metrics, processes and compensation plans
Lead, develop, coach, and motivate existing team members and recruit new associates as and when needed
Identify skill gaps and work to train and develop sales associates
Expand B2B Opportunity: Develop new B2B tactics for expanding the installer program to serve the needs of the (Do-It-For-Me) DIFM and IIFM (Install-It-For-Me) market across all served makes
Manage out-bound customer leads program for EAH sales and wholesale channels to drive growth
Assess market opportunities, conduct account analysis and develop plans to re-activate lapsed installer and wholesales accounts and customers
Collaborate on New Product Initiatives : Collaborate with our Chief Product Officer to identify new products / initiatives that will help promote and support our rapid growth
Drive Continuous Improvement : Implement and monitor business goals, operating plans and budgets for top line sales, gross profit growth, customer acquisition and retention
Ensure workflows (manual/automated) and compensation programs drive a better customer experience, while promoting sales growth and efficiencies
Manage social media/Forums : Coordinate with Marketing to ensure sales team is trained and effective taking inquiries and soliciting leads from social media and forums
Represent EAH banners: Attend select trade/wholesale/retail car shows to promote company products, as well as creating and maintaining customer relationships through networking opportunities
Qualification
Required
10+ years of sales leadership in a direct-to-consumer market with a team size greater than 30 associates in a multi-site environment
5+ years of experience leading B2B sales with both domestic and international accounts, ideally in the auto aftermarket
A broad understanding of the automotive enthusiast market
Strong written and oral communication skills and can comfortably give/receive constructive feedback
Extremely collaborative. Comfortable with influencing change and working across a matrixed organization; not afraid to course correct when things are challenging
An analytical decision maker proficient in data analysis, and a creative problem solver
25%+ travel required between EAH banners and large wholesale/installer accounts
Preferred
Degree in Business or Marketing is preferred
Company
Enthusiast Auto Holdings
EAH is a direct-to-enthusiast, digitally native platform that invests in and helps operate several of the most innovative brands.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-12-01Acquired
Company data provided by crunchbase