Customer Service Call Center Operator (Per Diem) jobs in United States
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Hartford HealthCare · 1 month ago

Customer Service Call Center Operator (Per Diem)

positionBridgeport, CT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Hartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Customer Service Call Center Operator. The role involves providing quality customer service by managing calls, assisting with patient information, and maintaining schedules in a fast-paced healthcare environment.

Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
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H1B Sponsor Likelynote

Responsibilities

Address the telephone needs of staff, physicians and community population by managing all calls in a timely and customer friendly manner
Answer and route all incoming calls to the correct location. Use paging systems as needed
Assist with drills and announcements as requested by administration
Provide patient information utilizing the Epic system, following policies and procedures
Assist with language access requests for interpreters
Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in a timely manner for all code and emergency calls
Maintain monthly logbooks with accurate information
Maintain on-call schedules, and ensure all daily schedule sheet information is correct
Assist with programing paging units correctly. Repairing and replace pagers as needed
Ensure staff are receiving pages as necessary. Provide weekly test to ensure accuracy for code pagers

Qualification

Customer service experienceTechnical experience with pagersMultiple phone line experienceHealthcare experienceCommunication skills

Required

HS Diploma required
Customer service experience required

Preferred

Some College preferred
Some technical experience with pagers preferred
Multiple phone line and healthcare experience preferred

Benefits

Competitive benefits program designed to ensure work/life balance

Company

Hartford HealthCare

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Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
dateFounded in 1854
location
Hartford, Connecticut, USA
people-size10001+ employees
web-link
https://hartfordhealthcare.org

H1B Sponsorship

Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)

Funding

Current Stage
Late Stage
Total Funding
$150M
Key Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M

Leadership Team

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Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
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Bimal Patel
Executive Vice President/ Chief Operating Officer
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Recent News

PR Newswire
Historic $15 Million Gift Fuels Breakthrough Cancer Care at Hartford HealthCare St. Vincent's Medical Center
2025-12-24
Hartford Business Journal
Hartford HealthCare’s bid for Prospect Medical hospitals could further consolidate CT’s ambulance industry
2025-12-18
PR Newswire
5 Hartford HealthCare ambulatory surgery centers recognized nationally with Leapfrog award
2025-12-16
Company data provided by crunchbase