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The RealReal · 9 hours ago

Retail Trainer

Bellflower, CA

Full-time

Hybrid

Entry, Mid Level

$71K/yr - $85K/yr

2+ years exp

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Trainer to support training initiatives across their sales and retail teams. The role involves designing and delivering training programs, facilitating learning sessions, and coaching employees to enhance service behaviors and operational excellence.

E-CommerceFashionLifestyleMarketplace

Responsibilities

Design and deliver impactful training programs that reflect brand standards and the in-store client experience

Facilitate engaging in-person and virtual learning sessions to drive consistency across stores, regions, and teams

Provide on-site training and support for key initiatives —including onboarding, store openings, new tool and process rollouts, seasonal programs, and team development cohorts

Partner with store and field leadership to coach employees and managers, reinforcing service behaviors, operational excellence, and brand values

Observe on-the-floor performance to identify strengths and opportunities; deliver real-time feedback and follow-up coaching

Drive the launch of new programs and initiatives by creating clear, actionable learning experiences that enable quick adoption and measurable results

Track and report training participation, engagement, and performance outcomes through the LMS

Gather and analyze feedback from learners, leaders, and field partners to measure training effectiveness and continuously improve content

Maintain a deep understanding of store operations and client experience standards to ensure training aligns with business priorities

Champion a positive learning culture that promotes collaboration, growth, and exceptional client service

Qualification

Sales experienceRetail experienceClient services experienceSalesforceGSuite productsE-learning platformsZoomLearning management systemsProject coordinationFacilitation skillsPresentation skillsOrganizational skillsCollaboration skillsGrowth mindset

Required

2-4 years of experience in sales, retail, client services with a proven track record of success — demonstrated growth, senior-level responsibilities, or consistent top-performer recognition in respective department

Proficient in Salesforce, GSuite products, e-learning platforms, and Zoom

Strong facilitation and presentation skills; comfortable leading both in-person and virtual sessions

Ability to build rapport and engage learners across a variety of roles and levels

Strong organizational skills and attention to detail

Ability to work collaboratively and communicate effectively with cross-functional teams

Passion for learning and development with a growth mindset is a must!

Candidates must have recent experience in a quota-carrying role

Ability to Travel: Retail Trainer - 30%