Central Insurance · 22 hours ago
Auto Damage Claims Manager
Alpharetta, GA
Full-time
Hybrid
Senior Level
6+ years expCentral Insurance is a company passionate about delivering best-in-class customer service and driving innovation in claims management. As an Auto Damage Claims Manager, you will lead and develop a team of claims professionals, ensuring exceptional outcomes and upholding high standards in auto damage claims handling.
AppsAuto InsuranceBuilding MaterialCommercial InsuranceFinanceFinancial ServicesFinTechInsurTechMobile AppsProperty Insurance
No H1B
U.S. Citizen OnlyHiring Manager
Caci Murphy
Responsibilities
Proactively perpetuates the culture, embraces our core values, welcomes diverse perspectives to foster innovation, and works appropriately across departments and across offices to accomplish the corporate objectives and priorities
Manages workflow and resources appropriately--staffing, workloads, and performance management when needed
Communicates strategy, priorities, and expectations and does so often to ensure the team is aligned in the claims mission and understands their relationship with the wider organization
Executes on strategy for claims Mission of Hospitality, Outcomes and Efficiency at Team and individual level
Develops and trains team on claim handling excellence
Develops and maintains excellent rapport with the team, internal stakeholders and agency force
Collaborates with peers and Claims leadership on Claims strategy and continuous improvement efforts
Monitors claims reserves and payments on claims in unit
Reviews files for coaching and direction on technical excellence in claims
Ensures team is managing assigned volume of auto damage claims with hospitality, optimal claim outcomes, and efficiency through the life of the claim
Ensures team is investigating, evaluating, negotiating and settling assigned claims within authority limits
Leads team to assess vehicle damages, including negotiating total loss settlements and working collaboratively with salvage team
Leads team to develop and follow strategic action plans throughout the life of the file
Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
Ensures team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
Ensures team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
Instructs team to conduct thorough and timely claim investigations including utilization of ISO
Leads team to implement proper recognition, investigation, referral and communication regarding subrogation
Ensures team is setting accurate initial reserves in a timely manner and is continually reviewing accuracy in the context of ultimate probable exposure
Instructs team to detect and mitigate fraud when investigating claims
Leads team to execute on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage letters
Ensures team is completing liability determination and analysis
Instructs team to obtain, analyze and evaluate damage documentation, implement appropriate control of rental/loss of use, and mitigate advanced charges
Leads team to make sure team is implementing appropriate consideration of file expenses and approved suppliers are used
Ensures paid losses are managed appropriately; adjuster is paying what is fair and owed and is settling claims at the optimal time in the life of the file
Leads team development with subject matter expertise training and onboarding
Ensures team is assisting in team development with subject matter expertise learning, and onboarding assistance
Completes performance appraisals and participates in salary recommendations
Assists in selection of new employees
Handles special projects and initiatives as assigned
Evaluates performance of the team and individuals of the team; hold team accountable and obtains results
Coach and develop adjuster performance on alternative dispute resolution, litigation strategy and effective collaboration with defense counsel to lead and develop activity through the litigation process
Qualification
Required
Bachelor's degree and 6 years claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claims
Or 8 years of claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claims
Travel required as needed
Preferred
CPCU, SCLA or AIC designations
Prior managerial experience, preferably in a claims setting
Demonstrated leadership capabilities
Benefits
Extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security
Company
Central Insurance
Since our beginning in 1876, Central Insurance has evolved into a successful property and casualty group operating on a strong foundation of core values including Integrity in the way we operate our business; Relationships we develop working as a team and sharing in each others’ successes; and Excellence achieved by never compromising on quality, providing superior performance, and pursuing continual improvements.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Evan Purmort
CEO & President
Jessica Seymour, CPCU, ARe
Chief Financial Officer
Company data provided by crunchbase