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Meritech · 1 month ago

Installation Specialist

Golden, CO

Full-time

Onsite

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

Meritech is a leader in hygiene technology, known for its innovative CleanTech Automated Handwashing systems. The Installation Specialist will travel to customer sites to install and support equipment, ensuring functionality and quality standards while providing customer education and troubleshooting assistance.

Health CarePersonal HealthPublic Safety

Responsibilities

Traveling to customer sites to conduct surveys, support installation of Meritech and CFS equipment, and ensure systems are operating to manufacturer specifications

Performing onsite duties assigned by the Technical Service Manager and serving as a resource to help customers understand equipment functionality, maintenance requirements, and proper use

Providing onsite training or workshops for customer teams to ensure product knowledge, education, and safe operation

Identifying opportunities for additional Meritech and CFS products, building relationships on site, and coordinating with the Sales Team to support growth

Troubleshooting and correcting equipment malfunctions or defects, documenting issues in our CRM, and reporting findings to Operations

Coordinating installations remotely when direct onsite support isn’t possible, including communication with customers and local service providers such as plumbers

Assisting with technical support for Meritech, Lafferty, and Knight products as requests arise

Reviewing design specifications to understand product scope, requirements, and functionality

Ensuring products meet quality and integrity standards while maintaining compliance with health and safety regulations, including proper use of protective equipment

Maintaining inventory of tools, parts, and supplies and communicating needs to supervisors in a timely manner

Supporting root cause analysis for product defects and implementing corrective actions as needed

Using various machines and hand tools to complete assigned tasks efficiently

Qualification

Plumbing operationsMechanical operationsElectrical operationsMachine maintenanceBlueprint readingMicrosoft Office SuiteCustomer communicationPhysical dexterityDetail-oriented

Required

Willing and able to travel regularly for work, up to 100% of the time

Proficient in Microsoft Office Suite or related software as necessary to complete logs or records

Detail-oriented and consistent

Skilled at communication to clearly and professionally articulate expectations and needs with customers

Able to read and understand blueprints and schematics

Proficient in English reading, writing, and basic mathematics, (high school diploma or GED equivalent)

In possession of an active, valid driver's license

Able to regularly perform the following physical requirements, with or without accommodations: Frequently: Manual dexterity and hand-eye coordination to evaluate, test, and modify equipment with or without hand tools as needed

Frequently: Ability to differentiate between colored wires, tabs, and electronic components

Frequently: Prolonged periods of standing and moving about in various customer environments

Occasionally: Must be able to lift up to 50 pounds at a time

Occasionally: Must be able to crouch, bend, and lean to inspect equipment