Amazon · 1 month ago
Senior Program Manager, Workforce Staffing, Workforce Staffing (WFS)
Seattle, Washington, USA
Full-time
Onsite
Mid, Senior Level
$104K/yr - $185K/yr
5+ years expAmazon is a global leader in e-commerce and technology, and they are seeking a Senior Program Manager for their Workforce Staffing team. The role involves leading HR Operational projects, optimizing capacity planning, and driving process improvements while collaborating with various teams to enhance employee experience.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Work closely with multiple teams to deliver innovative strategies for planning tools and processes
Serve as primary point-of-contact for planning and provide regular business reviews on program health and roadmap execution
Gather and analyze data and feedback from operations and tech teams
Analyze and report out on assessment data and metrics to stakeholders. Consolidate and produce metrics and insights that reflect success or failure criteria. Dive deep into defect data to root cause problematic products or processes and advice on corrective actions
Update stakeholder SOPs based on UAT and process changes
Create and maintain multiple, complex and concurrent program plans
Negotiate resources and work timelines to ensure on-time completion and deliver desired business results
Assess risks, anticipate bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit
Communicates status risks, and changes of program milestones to a large user population and senior business leaders
Analyze and report out on assessment data and metrics to stakeholders. Consolidate and produce metrics and insights that reflect success or failure criteria. Dive deep into defect data to root cause problematic products or processes and advice on corrective actions
Negotiate tech integration and use, technical support and implementation of continuous improvements
Partner with technical teams to derive program requirements, develop delivery mechanisms for assessments to our candidates, and research new assessment capabilities
Develop change management communications and effective training and for internal and external assessment users
Surface opportunities to innovate to continuously improve organizational efficiency
Must have knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Qualification
Required
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
Must have knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Preferred
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-11
Company data provided by crunchbase