24 Seven Talent ยท 1 day ago
Order Management Representative
Orange County, CA
Full-time
Hybrid
Entry, Mid Level
$0/hr - $28/hr
2+ years exp24 Seven Talent is a global company specializing in sports, lifestyle, and footwear products. The Customer Operations Associate is responsible for managing customer relationships, supporting key accounts, and ensuring timely order fulfillment while collaborating with internal teams.
Human ResourcesRecruiting
Hiring Manager
Alissa Ochoa
Responsibilities
Process EDI, manual, and B2B orders; provide confirmations/recaps and communicate any order impacts
Manage day-to-day order execution for assigned accounts to ensure on-time, in-full delivery
Handle cancellations, returns, credits, debits, and value-added service requests
Work cross-functionally to ensure smooth order flow in line with business and customer requirements
Validate EDI transactions and resolve discrepancies
Generate and analyze daily order reports and proactively address issues
Build and maintain strong relationships with key customers and internal teams
Serve as the primary point of contact for assigned key accounts, supporting escalations as needed
Create and maintain account SOPs for assigned customers
Assist with special projects or initiatives as assigned by management
Identify process inefficiencies and recommend improvements
Assist in implementing tools, technologies, and best practices to improve operational efficiency and reduce manual work
Qualification
Required
2+ years in Key Account management, Wholesale Customer Service, or Customer Operations
2+ years of experience with end-to-end EDI order processing and troubleshooting
Proficient in Microsoft Office, especially Excel
Strong analytical, problem-solving, and cross-functional collaboration skills
Ability to thrive in a fast-paced, evolving environment with multiple priorities
Preferred
Salesforce and SAP experience a plus
Experience in Wholesale Customer Service or Operations in Apparel, Footwear, or similar industries preferred
Company
24 Seven Talent
24 Seven partners with companies to get marketing, creative, and digital work done by providing the right talent, innovation, and insights.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Morgan Stanley Asia
2016-10-06Private Equity
Leadership Team
Celeste Gudas
Chairwoman, Founder
Recent News
2025-11-13
2025-10-10
2025-06-03
Company data provided by crunchbase