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Cabela's · 1 month ago

Retail Manager - Firearms

Lexington, KY

Full-time

Onsite

Mid Level

3+ years exp

Cabela's is a leading retailer in outdoor recreation products, and they are seeking a Retail Manager for their firearms department. This role involves supervising the firearms department, ensuring compliance with laws and company policies, and providing excellent customer service while managing staff and inventory.

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Responsibilities

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

Executes all sales plans to meet or exceed financial plans as set by the company

Opens and Closes the Store and has responsibility for building keys and alarm codes

Obtains 'Manager on Duty' responsibilities

Leads firearm compliance sales standards in the Firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms

Leads firearm safe handling, safety, operations, and customer experience standards including line management and queuing within the firearms department

Maintains merchandising of firearms as set by the Corporate Office

Ensures all firearms operations related tasks are completed in a timely manner and in accordance with all policies, procedures, and regulations

Partners with the Gun Vault Specialist Team to ensure compliance

Staffs the Department with 'service' oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment

Oversees firearms compliance coaching and assists with investigations when necessary

Resolves customer and associate issues

Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems

Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, customer feedback surveys and In-Store Pick-up

ALL OTHER DUTIES AS ASSIGNED

Qualification

Firearms complianceRetail managementCustomer serviceInventory managementTeam trainingInterpersonal skillsData analysisReport writingPC proficiencyProblem solvingPresentation skills

Required

Minimum Degree Required: High School Diploma or Equivalent

Years of experience: Minimum of 3-5 years in Retail Management that includes firearms safe handling practices, skilled in the accurate ID of firearms and ammunition, as well as their classification and mechanical operation

Ability to calculate figures and amounts such as discounts, commissions, and percentages

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret a variety of other financial, legal, and technical information

Ability to read and analyze certain reports

Ability to write reports and business correspondence

Ability to effectively present information and respond to questions from Managers, associates, customers, and the public

Ability to conduct meetings and presentations to groups

Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems

Demonstrated strong interpersonal skills

Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Demonstrated use of Team concept of Management