Richemont · 10 hours ago
IT Business Analyst Distribution
New York, United States
Full-time
Onsite
Mid Level
$117K/yr - $130K/yr
3+ years expRichemont Americas is dedicated to fostering an inclusive community and is seeking an IT Business Analyst Distribution. The role focuses on delivering support services for SAP SCE functionality, particularly in Sales and Distribution, while coordinating with various teams and ensuring effective problem resolution.
FashionJewelryRetail
Responsibilities
Provides second level support for the SAP system in the Americas region and related regional applications in the areas of Sales and Distribution and MDM
Cooperates with local key users and global third level support with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements
Serves as subject matter expert (SME)
Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes
Manages the support of enterprise applications in line with corporate standards and processes and provide complete “root cause analysis” for all break/fix work
Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams
Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption
Ensures knowledge transfer is conducted within the team, organization and the business for changes to their application area
Understands and adheres to the Help Desk ticketing and resolution process for incidents assigned to their application area
Qualification
Required
Bachelor's degree in an applicable field and 3 years related work experience are required
2+ years of SAP OTC experience
SAP Cross functional experience in Order to Cash (OTC) and Procure to Pay (PTP)
Solid background working with supply chain related business processes
Demonstrated ability to effectively collaborate with a variety of levels across the organization
Ability to identify and solve complex problems through research and troubleshooting
Strong verbal and written communication skills
Ability to prioritize, plan, and organize work and deliverables
Excellent written and verbal communication skills
Customer focused
Self-motivation and ability to work independently
Proven ability to collaborate with customers to define issues and plan of action with flexibility
Must be detailed oriented
Effectively manage different tasks simultaneously
Strong problem-solving skills and working knowledge of project management tasks
Ability to work in a diverse, dynamic environment and effectively collaborate across teams
Exceptional people skills with demonstrated ability to work with both a technical and functional audience
Preferred
Knowledge of customer EDI/ IDocs processing is a plus
Experience in a global SAP environment
Benefits
Medical, dental, and vision programs
Health savings and flexible spending accounts
Life insurance
Disability benefits
401(k) with employer match
Paid time off
A wellness reimbursement benefit
Access to the employee assistance program
Volunteer days off
Company
Richemont
Richemont is a holding company that produces and sells jewelry, watches, leather goods, pens, firearms, clothing, and accessories.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$15.26MKey Investors
Third Point
2024-06-20Undisclosed· $15.26M
2021-11-08Undisclosed
Leadership Team
Burkhart Grund
Group Chief Financial Officer
Jérôme Lambert
Chief Operating Officer and Executive Board Member
Recent News
Business Insider
2025-12-03
2025-11-27
WSJ.com: US Business
2025-11-15
Company data provided by crunchbase