Molly Maid USA · 1 month ago
Bilingual (English/Spanish) Customer Service & Operations Manager
Norcross, GA
Full-time
Onsite
Mid Level
$16/hr - $20/hrMolly Maid is a customer service and operations company looking for a Bilingual (English/Spanish) Customer Service & Operations Manager. The role involves managing customer service interactions, overseeing field operations, and developing team members to ensure high-quality service.
Home Services
Responsibilities
Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented
Visit customers’ homes to assess cleaning needs, explain services, provide an estimate, and answer any questions
Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction
Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day
Visit customers’ homes to check work quality, coach staff, and celebrate successes while providing constructive feedback
Support, train, and motivate team members to follow processes and exceed customer expectations
Qualification
Required
Fluent in English & Spanish
18 years of age or older
Valid GA driver's license with a good driving record
Legally authorized to work in the U.S
Strong phone and communication skills
Ability to pass a background check
Available Monday–Friday, 7:30 AM – 5:00 PM or later and some Saturdays
Preferred
Prior cleaning, Housekeeping, customer service, or operations experience
Benefits
Weekly team breakfast
Stable schedule and supportive team culture
Paid vacation & National paid holidays
Advancement opportunities & ongoing training
Use Company car during working hours (gas & insurance included)
Company
Molly Maid USA
Trusted, Professional, Residential Maid Service Having a clean, comfortable home is important.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-12Acquired
Recent News
2025-08-13
2025-05-01
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