Chevron Federal Credit Union · 9 hours ago
AVP, Digital Banking
United States
Full-time
Onsite
Mid, Senior Level
$120K/yr - $165K/yr
7+ years expChevron Federal Credit Union is one of the top-run credit unions in the country, known for its commitment to work-life balance and employee engagement. The AVP of Digital Banking will lead the digital banking function, overseeing strategy and performance across all digital channels, while ensuring alignment with enterprise goals and enhancing member experience.
BankingFinancial ServicesLending
Hiring Manager
Amanda Short
Responsibilities
Lead, coach, and develop the Digital Banking team; set performance objectives, provide feedback, and foster professional growth
Ensure clear role definition, accountability, and collaboration between the Product Manager and Support Specialist
Champion a culture of innovation, ownership, and results
Develop and execute the multi-year digital banking strategy and roadmap in alignment with enterprise priorities
Approve product roadmaps, release plans, and vendor initiatives proposed by the Product Manager
Establish governance standards for product lifecycle management, prioritization, and change control
Serve as the executive liaison for Digital Banking to senior leadership, communicating performance, risks, and investment opportunities
Oversee the digital banking budget, ensuring alignment with financial goals and ROI targets
Manage strategic vendor relationships (e.g., Tyfone, Zelle, Yodlee, MX); negotiate contracts, SLAs, and pricing
Monitor vendor performance and ensure adherence to contractual and compliance standards
Ensure CFCU’s digital channels deliver a consistent, intuitive, and secure member experience
Partner with Compliance, Risk, and IT Security to maintain regulatory and security standards
Oversee resolution of escalated digital member issues and system performance concerns
Partner with IT, Operations, and Marketing to design and deliver omnichannel experiences that increase engagement and satisfaction
Drive cross-department alignment on digital initiatives, ensuring effective communication and prioritization of resources
Support organizational change readiness, including communication and training for digital initiatives
Analyze usage, performance, and financial data to identify trends, measure success, and inform strategy
Lead design thinking and innovation initiatives to enhance digital service delivery
Stay current on emerging technologies, fintech partnerships, and market trends to identify opportunities for differentiation and growth
Qualification
Required
Bachelor's degree required
7–10 years of progressive experience in digital banking, fintech, or financial technology leadership
3–5 years of direct people management experience, preferably leading leaders or cross-functional teams
Experience managing vendor partnerships, negotiating contracts, and overseeing complex digital programs
Strong leadership and team-development capability
Strategic and analytical thinker able to translate vision into measurable results
Deep understanding of digital banking technologies, APIs, and integration frameworks
Knowledge of UI/UX principles and product management methodologies (Agile, design thinking)
Financial acumen including budget management and ROI analysis
Excellent communication, presentation, and stakeholder-influence skills
Comprehensive understanding of credit union operations, products, and regulatory environment
Advanced proficiency with Microsoft Office, especially Excel and PowerPoint
Ability to quickly learn specialized software applications
Performance that displays cooperation within and between departments and with all individuals in the Credit Union
Conduct based on what is ethical, honest, and right for the benefit of CFCU's members, the Credit Union, and other employees
Professional conduct, always treating members and coworkers with courtesy and respect
Bringing exceptional service to CFCU's members and to other employees
Creatively solving problems and turning obstacles into opportunities
Ability to understand and align with our core competencies through daily projects and tasks
Preferred
MBA or related advanced degree preferred
Familiarity with Tyfone, Zelle, Yodlee, MX, or similar digital banking platforms preferred
Benefits
Bonus/incentives for all regular employees
401(k) with 8% company contribution
Medical, dental, and vision insurance for employees and dependents paid at 80%
PTO and paid sabbaticals
Volunteer time off
Tuition reimbursement
Company
Chevron Federal Credit Union
Chevron Federal Credit Union is a financial institution that offers quality products and services to help members achieve financial success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Becky Bennett
Regional Partnerships Manager - Southeastern USA
Crystal Bergeron
Regional Partnerships Manager
Recent News
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