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Asset Living · 1 month ago

Traveling Operations Property Specialist (Assistant Community Manager)

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

1+ years exp

Asset Living is a third-party management firm that fosters thriving communities nationwide. The Traveling Operations Property Specialist is responsible for overseeing the operations of a community, focusing on leasing, marketing, and resident relations while collaborating with the Community Manager and Regional Supervisor.

Property Management

Responsibilities

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date

Audit all lease files to ensure adherence to policies and procedures

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

Effectively show, lease, and move in prospective residents

Develop new relationships and strengthen existing relationships with business contacts and vendors

Identify potential Company customers utilizing market and demographic data as well as industry knowledge

Mentor community team members on leasing and marketing skills and concepts

Model effective leasing and customer service techniques and communicate expectations to site team members

Maintain a solid awareness of company and regional performance and make decisions that will have a positive effect on performance

Keep abreast of relevant industry topics to incorporate them into planning and decision-making

Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market

Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives

Seek out and utilize available internal and external resources to meet goals and objectives

Regularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys

Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions

Develop marketing communication materials targeting Company market niches

Monitor and implement all social media and online presence, including all campaigns being used

Assist in developing an annual marketing plan and marketing budget

Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic

Monitor leasing/renewal progress, focusing on areas needing additional support

Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager

Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report

Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy

Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff

Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance and consistency with Company policies and procedures

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)

Assist with supervision of all business functions related to operations

Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)

This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities