NetSuite · 2 months ago
Senior Director, Product Management (Agentic AI)
Redwood City, CA, United States
Full-time
Onsite
Director/Executive
6+ years expNetSuite is seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain. The role involves leading a high-performing product team to develop intelligent, autonomous agents that enhance service request automation and transform customer service experiences.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Develop a compelling product vision and multi-year strategy for AI Agents in customer service, aligning with the company's overall objectives
Establish clear market positioning and value propositions to drive adoption and revenue growth
Advocate for security, privacy, compliance, and responsible AI practices across the AI Agents portfolio
Own the product roadmap for AI Agents, prioritizing initiatives based on customer value, technical feasibility, and business impact
Lead customer discovery efforts to validate problem statements and solution approaches for AI-driven service automation
Collaborate with Engineering to deliver scalable, reliable AI Agents with measurable performance metrics
Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and compliance standards
Drive the development of AI-powered service automation, including conversational AI, agent assist tools, and autonomous workflows
Establish quality, safety, and observability standards for AI features, including human-in-the-loop processes, data governance, and evaluation frameworks
Act as an executive sponsor for strategic customers, gathering feedback to inform product decisions
Analyze market trends and competitive dynamics to develop differentiated strategies for AI Agents in customer service
Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user, service rep, service manager, and AI builder personas
Partner with Marketing and Sales Enablement to create compelling messaging, demonstrations, and launch plans for AI Agent solutions
Define success metrics and analytics to monitor AI Agent adoption, customer satisfaction, and business impact
Build and mentor a world-class product management team focused on AI Agents, fostering a culture of innovation and accountability
Demonstrate strong communication and storytelling skills, presenting to regularly to executives, customers, and internal teams
Qualification
Required
6 to 10+ years of experience in product management
Experience in defining and executing product strategy for AI-driven solutions
Strong understanding of customer service domain and AI technologies
Proven ability to lead cross-functional teams and collaborate with Engineering, User Experience, Sales, Marketing, Services, and Customer Success
Experience in developing product roadmaps and prioritizing initiatives based on customer value and business impact
Ability to advocate for security, privacy, compliance, and responsible AI practices
Experience in customer discovery and validating problem statements for AI-driven service automation
Strong analytical skills to analyze market trends and competitive dynamics
Experience in building and mentoring product management teams
Strong communication and storytelling skills, with experience presenting to executives and customers
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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