USTA National Campus · 1 month ago
Director, Education Operations
Orlando, FL
Full-time
Hybrid
Director/Executive
$119K/yr - $135K/yr
8+ years expUSTA National Campus is the governing body for the sport of tennis in the United States, committed to promoting and developing tennis. The Director, Education Operations will oversee all operational aspects of USTA Coaching’s education initiatives, ensuring the production and delivery of educational content and workshops are executed with excellence and alignment to USTA's mission.
Sports
Responsibilities
Oversee video shoot logistics for curriculum modules, including scheduling, coordination of production teams, and quality control
Manage content production timelines, ensuring projects remain on schedule from development to publication
Manage subject matter experts (SMEs) — including contracting, deliverables, and communication, in collaboration with the Education Curriculum team
Serve as the direct liaison with the recruitment/retention teams to coordinate around content drop dates and promotional timelines
Oversee licensing agreements for educational content and manage associated reporting and compliance requirements
Oversee all operational elements of USTA Coaching Education Centers, ensuring consistent operational standards, scheduling, and communication
Manage Coach Developer operations, including contracts, travel, and payment processing
Liaise with the USTA Foundation on programming and scheduling connected to Community Impact Hubs
Collaborate closely with Manager, Section Delivery to align on Section requests for regional education delivery, resource allocation, and support
Manage LMS and workshop delivery logistics, including calendar management, registration processes, and feedback systems
Serve as the primary point of contact for ad hoc workshop requests, ensuring quality and consistency across all education offerings
Oversee workshop materials, equipment, and on-site operational needs
Develop and maintain standard operating procedures (SOPs) for both education content production and workshop delivery
Coordinate closely with internal teams (Education, Brand, and Operations) to align content delivery schedules and communication
Monitor operational performance and resource utilization, identifying opportunities for process improvement and scalability
Manage budgets related to education delivery, contractor engagement, and content production
Lead with a solutions-oriented approach that prioritizes efficiency, collaboration, and the coach experience
Qualification
Required
Bachelor's degree required
8+ years of experience in program or operations management — ideally within education, sports, or nonprofit sectors
Proven experience overseeing large-scale content production, workshops, or certification programs
Strong project management and organizational skills, with experience coordinating multiple stakeholders and complex timelines
Exceptional communication and leadership skills, with the ability to collaborate cross-functionally
Proficiency in learning management systems (LMS), scheduling tools, and digital project management platforms
Demonstrated ability to manage contracts, vendors, and operational budgets effectively
Preferred
advanced degree in Education, Sports Management, or Operations
Benefits
Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job.
Resources for overall well-being including mental health and meditation benefits.
A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
USTA National Campus
The USTA National Campus is your one-stop destination for tennis, pickleball, and padel.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase