Wild Coffee Human Resources · 1 month ago
Director of Quality Assurance & Compliance
West St Paul, MN
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $120K/yr
5+ years expBrightPath is dedicated to empowering individuals with disabilities through high-quality, person-centered residential services. The Director of Quality Assurance and Compliance will lead the strategic direction, oversight, and performance of quality and compliance functions, ensuring programs meet state and federal standards while fostering a culture of accountability and continuous improvement.
Human Resources
Responsibilities
Provide strategic leadership for all Quality Assurance & Compliance functions
Supervise and develop the QA team, ensuring effective coaching, support, and performance management
Lead cross-department alignment and EOS processes (huddles, L10s, scorecards, etc.)
Maintain compliance with 245D, DHS, MDH, and all applicable state/federal regulations
Design and refine internal audit systems and quality monitoring tools
Lead audits, investigations, licensing reviews, and corrective action planning
Oversee incident reporting, maltreatment documentation, and emergency responses
Hold monthly Quality Assurance Oversight Meetings with leadership
Analyze data to identify service trends, risks, and training needs
Serve as the subject matter expert on regulatory updates impacting 245D services
Develop and maintain corporate policies, procedures, and compliance frameworks
Manage departmental metrics, budgets, and performance scorecards
Qualification
Required
Bachelor's degree in Human Services, Compliance, or related field
5+ years of leadership experience in QA or compliance within 245D/HCBS settings
Strong knowledge of Minnesota DHS licensing, MDH guidelines, and person-centered models
Ability to develop and maintain audit/oversight programs
Experience creating or overseeing service plans
Technology skills: Excel, Google Suite, Therap, and ability to learn new systems
Valid driver's license
Strong leadership, coaching, and collaboration skills
Excellent communication, both written and verbal
Proven ability to implement change, improve systems, and enhance employee performance
Project management strengths with the ability to thrive in a fast-paced environment
Experience supporting individuals with extraordinary needs and crisis situations
Ability to develop compliance policies and procedures within 245D licensing
Preferred
Master's degree in Human Services, Compliance, or related field
Company
Wild Coffee Human Resources
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase