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CAMBA · 17 hours ago

Program Supervisor, Homelessness Prevention Initiative-HomeBase

Brooklyn, NY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

CAMBA is a community organization focused on providing resources and support to individuals and families in New York City. The Program Supervisor for the Homelessness Prevention Initiative will oversee case management services, ensuring compliance with standards while fostering collaboration among staff to prevent homelessness for at-risk individuals and families.

Health CareNon ProfitProfessional ServicesSocial

Responsibilities

Ensure the establishment and maintenance of professional relationships with clients, while upholding the highest standards of client confidentiality

Possesses a thorough understanding of the case management aspects of contract requirements and effectively communicates this knowledge to staff

Ensure that all client and program files comply with funder standards and implement CAMBA's internal Quality Assurance protocols

Plan and organize program activities to optimize the achievement of contract goals and performance targets

Enhance collaboration and teamwork among direct reports and peers

Diagnose issues and make decisions within established authority levels, in alignment with program policies, procedures, and protocols

Collaborate with direct reports to enhance work performance through client feedback, targeted training, and other effective strategies

Address and mitigate resistance to change among clients, direct reports, and supervisors/funders

Administer constructive discipline to direct reports as necessary

Consult with CAMBA's management staff as needed regarding programmatic and personnel matters

Effectively manage and coordinate program activities to optimize the productivity of direct reporting staff

Conduct weekly case conferences with staff to monitor and review client progress

Thoroughly review all client documentation to ensure accuracy, completeness, and clarity

Attend administrative and staff meetings as needed

Submit all necessary information for weekly, monthly, quarterly, semester, and annual reports to CAMBA management and/or funders

Will also have direct client service and program responsibilities in addition to the aforementioned tasks

Tasks can be adjusted, expanded, or assigned over time as needed

Other duties as assigned

Qualification

Case managementClient assessmentsMicrosoft softwareHRA benefitsNew York City housing programsSupervisory skillsData analysisReport preparationProblem-solvingCommunication skills

Required

Bachelor's Degree (e.g B.A., B.S.W.) and two years of relevant experience

Proficient in writing and critiquing client assessments, service plans, progress notes, and recommendations, as well as developing action plans

Experienced in preparing weekly, monthly, quarterly, and annual reports

Conducting staff performance appraisals and drafting general correspondence

Skilled in effectively presenting information and addressing inquiries from clients, employees, peers, funders, other organizations, and the general public

Capable of applying mathematical concepts such as fractions, decimals, and percentages to real-world scenarios

Skilled in defining problems, collecting relevant data, establishing facts, and drawing valid conclusions

Possess proficiency in Microsoft software, spreadsheet applications, internet software, and database management systems

Consistently supervises two or more positions, executing supervisory responsibilities in alignment with CAMBA's policies and procedures

Key responsibilities include interviewing and recommending new hires, providing employee training, planning and assigning work, evaluating performance, administering rewards and disciplinary actions, and addressing complaints to resolve issues effectively