Concentrix · 1 month ago
Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
1+ years expConcentrix is a forward-thinking global organization that nurtures an inclusive culture and is recognized as one of the World’s Best Workplaces. They are seeking a seasonal, bilingual Customer Service Representative who will provide customer service support and resolution of routine problems regarding clients' products and services while working remotely.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
No H1B
Responsibilities
Provide inbound customer support using a call flow guide in the customer’s preferred language
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences…with a smile
Qualification
Required
The ability to read, write and speak fluently both Spanish and English
1+ year of customer service experience
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
Bring your own device – This position does not loan equipment
Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
Operating System: Windows 10+
RAM: 8GB or higher
Processor: Intel i5/AMD Ryzen 5 or higher
Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
Speeds: 10 mbps download and 3 mbps upload or higher
While working, you will be required to hardwire with an ethernet cable
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program (EAP)
401(k) retirement plan
Paid time off and holidays
Paid training days
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
Company data provided by crunchbase