ID Projetos Educacionais · 1 month ago
Network Operations Center Technician
Palm Harbor, FL
Full-time
Onsite
Entry Level
1+ years expID Projetos Educacionais is looking for a Network Operations Center Technician (NOCT) to join their team. The NOCT will be responsible for monitoring and managing enterprise systems, infrastructure, and application monitoring, while supporting various monitoring tools and ensuring incident resolution.
Management Consulting
Responsibilities
Working within standard three tier Internet-facing web services application environments and infrastructure within a Microsoft® based environment
Maintaining, training/mentoring others, and evolving our enterprise monitoring, alerting, reporting, and analysis suite of tools to manage our SaaS client environments and the internal corporate infrastructure and environments. Includes our current set of tools: Solarwinds Orion, and proprietary monitors
Creating support ticket, and ensuring incident is resolved
Monitoring scheduled jobs in SQL, delivery of SFTP files, completion of SSIS packages, and provide escalation as needed
Responding to alerts and notifying the various internal/external teams to assist in problem resolution
Assisting in conference call setups for outages, initiating swat call to ensure all technical resources are engaged, and assisting in diagnosing problem
Collecting the information for the Root Cause Analysis documentation for internal and external customers on a timely basis
Understand the basic troubleshooting methodology with the following technology components: Web, SQL, SFTP, and file servers including Windows Server 2012/2019, IIS, Application Pools, SQL server 2012/2016/2019, SQL Clustering, console applications, secure remote access, SAN’s, MPLS, VPN’s, and Terminal Services
Maintaining and following the company’s MAC processes and push monitoring templates to new devices, applications, and services into the NOC tool sets
Maintaining detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
Assist in the Problem and Incident Management functionality, including issue triage, severity level and impact determination, problem ticket creation, support notification, escalation, communication, and managing the issue through resolution and Impact Statement/Root Cause Analysis document creation when applicable
Willing to do shift work as required
Willing to work weekends as required
Qualification
Required
1-2 years operational experience interfacing with proactive monitoring and reporting tools such as Solarwinds Orion, Zabbix, or other related enterprise based proactive monitoring, event correlation, and reporting tools
Working knowledge of TCP/IP, Network Monitoring, firewalls, load-balancers, switching and routing, and the use of Network Sniffers
Able to monitor, report, and perform capacity planning on various SAN (Storage Area Network) solutions such as Compellent, EMC, and Nimble SANs
Able to monitor, report, and troubleshoot Cisco switches, routers, and firewalls, as well as DNS, IDS/IPS, and other utility applications
Working knowledge of how to troubleshoot web service issues from the browser through the database tier, with a special focus on IIS, application pools, console applications, scripts, and web services
Must possess strong analytical skills and the ability to present findings and make decisions in a fast-paced growing environment
Ability to multitask and prioritize commitments and responsibilities on a daily basis often under the pressure realized within a growing company with changing environments, new client commitments, and moving deadlines
Ability to work and communicate with internal and external clients/customers and other technical functional organizations
Excellent oral, written, and mentoring skills
Detailed-oriented in the maintenance of architecture, support, and procedure documentation
Team player and considered a key contributor within a company that is on a progressive growth path
Must be a self-starter and a technology enabler to represent the IT Team and Geographic Solutions on all projects and in all meetings with internal IT groups and business representatives, clients, and vendors
Ability to learn and retain information in a fast pace environment
Demonstrate excellent attention to detail
Ability to multi-task efficiently
Ability to work independently and/or as a part of a team
Ability to have a highly flexible schedule
Reliable Transportation
Ability to work 3rd shift
Associate degree in IT, Engineering, Computer Science or related field, or work experience considered if at least 1 year in similar position
Microsoft Certification (MCP, MCSE, MCITP, MCDBA)
Physical requirements of the job may include but are not limited to: Ability to lift 50lbs, sit or stand for long periods of time, stay awake during evening and night shifts
Company
ID Projetos Educacionais
ID Projetos Educacionais foi uma empresa pioneira no Brasil nas áreas de educação por internet e educação corporativa.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase