OpenSesame · 1 month ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $100K/yrOpenSesame is transforming workforce development with an AI-powered marketplace of skill-building courses. The Customer Success Manager will work with customers to achieve their training goals, manage accounts, and drive customer engagement and satisfaction.
EdTechEducationVirtual Workforce
Responsibilities
Complete OpenSesame CSM onboarding, gaining a deep understanding of our value proposition and how OpenSesame CSMs support the customer journey
Confidently deliver presentations for each customer journey touchpoint
Conduct a virtual demo of the OpenSesame platform
Begin onboarding three new customers
Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs
Independently manage accounts at 50% of your portfolio capacity
Deliver 25 customer meetings, focusing on engagement, retention, and value delivery
Build success plans for the top 30% of your accounts
Begin forecasting and closing upcoming renewals while actively identifying upsell opportunities
Fully manage a complete portfolio of accounts
Deliver all customer journey touchpoints with confidence
Forecast and close renewal opportunities, ensuring customer retention
Meet key retention and upsell OKRs
Develop a solid understanding of your market, including customer needs, trends, and competitive positioning
Establish successful working relationships with internal teams, including Support, Curation, and Sales, to drive customer success
Maintain accurate and up-to-date records of all activities, meetings, opportunities, and forecasts in Salesforce.com and Gainsight on a daily basis
Qualification
Required
Experience in customer success or account management in the e-learning or technology sector
Strong presentation and communication skills
Ability to manage multiple accounts and prioritize tasks effectively
Experience with Salesforce.com and Gainsight or similar CRM tools
Proven track record of achieving performance metrics such as renewals, account growth, and customer satisfaction
Ability to develop strategic training initiatives and success plans for customers
Strong understanding of customer needs, trends, and competitive positioning in the market
Willingness to travel up to 15 days per year, with senior management and leadership teams requiring up to 35 days
Benefits
Professional development
ISOs
Health insurance
401(k) matching
Paid time off
Company
OpenSesame
OpenSesame is an e-learning company that provides online training courses for businesses and employees.
Founded in 2011
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$97MKey Investors
JMI EquityFTV CapitalAltos Ventures
2021-07-22Series D· $50M
2019-05-28Series C· $28M
2016-09-27Series B· $9M
Leadership Team
Don Spear
CEO
Joshua Blank
President (Co-Founder)
Recent News
Company data provided by crunchbase