Clinical Reference Laboratory · 1 month ago
Implementation Specialist
Lenexa, KS
Full-time
Onsite
New Grad, Entry, Mid Level
$16/hr - $29/hr
0+ years expClinical Reference Laboratory is focused on implementing software products and services for clients. The Implementation Specialist is responsible for onboarding new users, providing training, and maintaining client relationships to enhance product utilization.
Wellness
Responsibilities
Set up and manage collection sites within the software
Based on our initiatives, make outgoing calls to potential and existing collection sites to generate interest, arrange for training and retraining, provide implementation instructions, provide general support, and track label inventory
Handle incoming calls from clients to answer implementation questions, provide instructions, and discuss current initiatives
Provide training and documentation for new users and those expanding their use of additional products and services
Onboard new clients sent from the sales team as quickly as possible. Track onboarding progress of new clients
Assist in maintaining client relationships through regular phone and email communication
Write follow-up and summary emails after phone communications with customers
Based on client initiatives, distribute information to clients through various means including email and phone calls
During the implementation process, escalate issues that are not resolvable to Implementation Team lead, or operations manager
Ship labels and supplies
Assist the technical support team as needed. Receive, troubleshoot, document and resolve user issues
Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information
Comply with all applicable federal, state, and local safety and health regulations that would apply to this job
Be proactive in bringing ideas to management’s attention to improve productivity, service, quality, policies and procedures, cost savings and utilization of company resources
All responsibilities and knowledge of level 1 Implementation
Assist in creating marketing or educational materials to promote products and client-based initiatives
Use a thorough knowledge of all products and services to recommend and provide solutions to our clients
Manage and report on multiple, implementation projects as assigned
Statistical analysis of the utilization of products and services and expansion of the network
Provide ongoing account relationship management for select accounts and work with those clients to develop new implementation and utilization initiatives
Manage regularly scheduled calls and email communications with these select clients
Assist in maintaining software bug list and make recommendations on product enhancement
Assist in the ongoing product development of FormFox products and services by organizing client product feedback into recommendations for new product development
Provide recommendation on policy, procedure, tools, and resources to increased productivity
Qualification
Required
High School Diploma or equivalent
6 months experience in a customer facing project management role or applicable customer service position
Must be self-starter and able to learn by multiple training methods
Good verbal and written communication skills
Good customer interaction and relationship skills
Ability to manage several small projects simultaneously
Detail oriented with strong organizational, multi-tasking and prioritization skills
Strong analytical and problem-solving skills
Good judgment and decision-making skills
Punctual time and attendance
Ability to be at work and on time
Ability and judgment to interact and communicate appropriately with other employees, clients and management
Sitting for extended lengths of time
Close vision requirements due to computer work
Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone
Light lifting, up to 10 pounds
PC and communications equipment
Preferred
Prior phone experience preferred
Project management experience preferred
Benefits
Medical, Dental, Vision
Life/AD&D
Supplemental Life/AD&D
Section 125 FSA Plan
401(k)
Short and Long-Term Disability
Paid Time Off
Holidays
Tuition Reimbursement
Company
Clinical Reference Laboratory
CRL provides laboratory testing with critical data services to deliver personal, actionable, insights.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Thompson
Chief Executive Officer
Stephen N.
Chief Financial Officer
Recent News
2025-05-07
Company data provided by crunchbase