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Colorado Coalition for the Homeless · 2 weeks ago

Clinical Program Manager - Fitz and Xenia Village - 10732

Denver, CO

Full-time

Onsite

Senior Level

$77K/yr - $89K/yr

Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for at-risk families and individuals. The Clinical Program Manager will lead program operations, supervise staff, and ensure high-quality service delivery to support individuals with complex needs experiencing homelessness.

Health CareNon Profit

Responsibilities

Recruits, hires, trains, and supervises program staff in alignment with departmental and organizational goals

Meets with unlicensed or pre-licensed staff on a weekly basis, and with licensed staff at least every other week or as needed, depending on program operations and staff supervision needs to provide coaching, support, career development, and performance management

Establishes, strengthens, and maintains collaborative relationships with internal and external partners, outside agencies, departments, stakeholders, referral sources, and other community homeless services organizations, which may include grantors and other funding sources and public entities to support effective coordination of care and program operations

Participates in providing clinical care to program participants and facilitates team meetings in accordance with CCH model of care delivery

Sets and monitors staff performance objectives to ensure progress toward individual, programmatic, and organizational goals

Provides oversight of day-to-day program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices

Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce harm and promote recovery, and other evidence-based service models

Participates in quality improvement, peer review and peer clinical audit efforts by supporting implementation, documentation, monitoring, and follow-up

Assists in the development and oversight of program budgets, grants, and reporting deliverables, as assigned

Reviews and assists with risk assessments and appropriate follow-up care for any client requiring risk assessments within department

Assures compliance with funding requirements, including Medicaid requirements, and coordinates Medicaid billing for team

Demonstrates competency in EHR (Electronic Health Record), HMIS (Homeless Management Information System), and other data systems and ensures own and staff compliance with documentation standards

Maintains timely, accurate, and complete client records in the EHR and ensures all required data is captured and reported

Maintains a respectful and inclusive work environment that supports equity, diversity, teamwork, and collaboration

Understands and adheres to organizational policies, procedures, and compliance requirements. As well as assisting with ensuring compliance with funder and Medicaid requirements, when applicable

Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality

Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence

Effective oral and written communication skills; able to engage diverse audiences

Ability to organize and prioritize multiple responsibilities and manage tasks independently

Attention to detail and accuracy in data management and reporting

Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems

Skilled in negotiation and mediation, especially in high-stakes or sensitive situations

Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges

Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff

Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries

Commitment to trauma-informed care, recovery-oriented, and client-centered service models

Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the agency

Successful completion of the privileging and credentialing process for Behavioral Health Clinical Supervisors at the Coalition

Must pass a Colorado Bureau of Investigation (CBI) background check

Performs other duties as assigned to support program and organizational effectiveness

Qualification

Licensed mental health providerProgram management experienceTrauma-Informed CareSubstance use treatmentMental health experienceNon-profit managementHIPAA complianceInterpersonal skillsCommunication skillsTeam leadershipAttention to detailNegotiation skillsOrganizational skills

Required

Licensed as mental health provider (LCSW, LPC, LMFT) required

Valid driver's license required

Successful completion of the privileging and credentialing process for Behavioral Health Clinical Supervisors at the Coalition

Must pass a Colorado Bureau of Investigation (CBI) background check

Master's degree in social work or counseling required

Active license in Colorado without restrictions, conditions, or stipulations from DORA for at least two years

Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness

Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement

Proven program management and supervisory experience, including staff development and team leadership

Familiarity with non-profit organizational management practices

Understanding of basic accounting principles and their application in a program setting

Working knowledge of HIPAA federal and state compliance requirements

Knowledge of homeless issues and sensitivity to the needs of underserved populations

Preferred

LAC, CAS or CAT preferred

Benefits

Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

Choice of dental insurance or discount plan.

Vision insurance.

Flexible spending accounts for health care / dependent care / parking expenses.

Free basic life and AD&D insurance coverage.

Employee Assistance Program, a problem-solving resource available to you and your household members.

Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.

Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Company

Colorado Coalition for the Homeless

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.

Founded in 1984