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Liquid Web · 1 month ago

Data Center Operations Technician

Lansing, MI

Full-time

Onsite

Entry Level

$18/hr - $21/hr

1+ years exp

Liquid Web is a leading provider of managed hosting and cloud solutions, expanding their data center team in Lansing. The Data Center Operations Technician will support critical systems, focusing on hardware, networking, and customer communication to ensure exceptional service delivery.

Data ManagementInformation TechnologyInternetManagement Information SystemsWeb Hosting

Responsibilities

Decommissioning hardware

Destruction of data on reclaimed devices

Track inventory and maintain accurate recordkeeping

Test and troubleshoot hardware

Perform audits of datacenter infrastructure

Monitor incoming tickets, chats, and alerts. Provide initial hands-on response

Check IP status on RBLs and process as needed

Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc

Installing various operating systems and applying base configurations

Communicating with customers via telephone, chat, and email to provide exceptional support

Perform hardware firmware upgrades, and learn new hardware platforms

Rack servers, install cabling, and assist with other infrastructure needs

Deploy complex, highly available infrastructure and services

Assist with additional duties as instructed by leadership/senior techs on the team

Qualification

Computer hardware knowledgeLinux distributionsLAMP stackWindows ServerNetworking knowledgeRAID configurationsCustomer serviceDiagnostic skillsCommunication skillsOrganizational skills