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Universal Orlando Resort · 8 hours ago

Manager, External Affairs - Universal Kids Resort

Frisco, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Universal Orlando Resort is seeking a Manager for External Affairs for Universal Kids Resort. This role involves managing government and community relations, overseeing Team Member engagement programs, and ensuring effective communication with stakeholders.

Entertainment

Responsibilities

Manages Universal Kids Resort’s Team Member Engagement programs including but not limited to Volunteer Program, Matching Gifts Program, and any new UKR programs that best serve the community and Team Member’s needs. Partners with non-profit organizations to identify volunteer opportunities and measure impact in the community. Oversees charitable giving programs including managing requests and donation fulfillment; manages UKR’s Compassion Program in partnership with with-granting organizations and local hospitals

Research, track and provide updates to internal stakeholders on local ordinances and state legislation. Research and drafts briefing papers on issues supporting or impacting tourism, transportation, and business regulation. Leverages information to align, navigate, and execute Universal’s relationship strategy in accordance with government proceedings

Serves as the primary contact for UKR external communications, acting as the first point of intake for communications opportunities, issues, and inquiries, evaluating requests and escalating to UDX Corporate Communications for alignment and approvals. Supports crisis planning and response efforts for UKR, ensuring timely and coordinated alignment with UDX Corporate Communications and other key stakeholders

Manages business and industry association relationships throughout Frisco including board membership, sponsorship, and issues management. Positions UKR as a leader in the greater Frisco community. Builds and maintains relationships with key community stakeholders and leaders; represents UKR at community and non-profit functions and events

Monitors government agendas and meetings for items that impact tourism, transportation and business regulation. Coordinates meetings between elected officials and subject matter experts. Fosters relationships to inform these officials based on Universal’s current and future goals and objectives

Manages political giving with UDX External Affairs and ensures compliance with all government laws for hosting political events following Comcast Political Affairs Guidelines and Universal’s event management procedures

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities

Perform other duties as assigned

Qualification

Community relationsGovernment relationsLegislative experiencePublic relationsCommunication skillsInfluencing skillsTeam Member engagementPolitical givingOrganizational skillsPresentation skills

Required

Strong organizational skills, ability to multi-task

Effective verbal, written communication, and presentation skills

Ability to interact with and influence all levels of the organization, community organizations and elected officials effectively

Consistent attendance is a job requirement

Bachelor's degree in Political Science, Public Relations, Communications, Business Administration or related field is required

5+ years of legislative, community relations, government, or external affairs experience is required; or equivalent combination of education and experience