United Community ยท 1 month ago
Contact Center Customer Service Specialist - PT
US-SC-Laurens
Full-time
Hybrid
Entry Level
$32K/yr - $45K/yr
1+ years expUnited Community is seeking a Contact Center Customer Service Specialist to join their dynamic Customer Contact Center team. The role involves handling customer service requests and ensuring First Contact Resolution while managing risk for both the bank and the customer.
Banking
Responsibilities
Handle check orders, stop payments, account maintenance, and more
Manage card issues, including limit increases, closures, reorders, and travel notices
Provide support for Online/Mobile Banking and Bill Pay for both consumer and business customers
Create positive experiences across all support channels
Assist in mentoring teammates and contribute to training materials
Develop expertise in specific areas of support
Identify and recommend bank products and services that meet customer needs
Complete all required training and stay updated on bank products and services
Qualification
Required
1-3 years in banking, bank operations, retail, or customer service
High school diploma or equivalent required
Proficiency in Microsoft Office and standard office equipment
Excellent interpersonal and communication skills
Passion for delivering superior customer service
Professional and welcoming telephone etiquette
Strong verbal and written communication skills
Ability to thrive in a high call volume, fast-paced environment
Skilled at handling customer complaints
Ability to follow established processes and procedures accurately
Self-starter with strong team collaboration skills
Ability to multi-task with a strong emphasis on detail and accuracy
Strong analytical and problem-solving skills
Ability to make informed decisions quickly and troubleshoot issues effectively
Commitment to achieving individual and team performance goals
Preferred
Previous Contact Center experience is a plus
Experience with electronic communication (email, chat) preferred
Bachelor's degree in a relevant field or equivalent combination of education and experience preferred
Bilingual and/or fluent in Spanish (verbal and written) is a plus
Flexibility to work evenings and Saturdays
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
Company data provided by crunchbase