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Arcade · 5 months ago

Manager, Supply Chain and Product Quality

Presidio, CA

Full-time

Hybrid

Mid Level

Arcade is building the world’s first AI physical product creation platform, where imagination becomes reality. The Manager will be responsible for building bespoke supply chain solutions and strategic relationships with key suppliers, ensuring product quality and operational efficiency while supporting category expansion goals.

Artificial Intelligence (AI)E-CommerceJewelry

No H1B

Responsibilities

Build a network of high-quality supply chain partners (finished product manufacturers, component suppliers, etc.) to support Arcade’s current categories and upcoming new category launches

Establish operational policies and processes that deliver on key supply chain goals including high quality product, order timeliness and low cost

Articulate the Arcade value proposition and vision to potential makers and suppliers in meetings, trade shows and other forums

Creatively research sources/communities of makers from which Arcade can source and recruit

Ensure timely follow up with potential makers to keep onboarding and category expansion on track

Negotiate costs with makers to ensure competitive pricing

Continuously manage costing to align with Arcade pricing strategies and to mitigate against macroeconomic challenges

Establish Quality Control standards and processes for each category and ensure processes are being adhered to

Regularly review customer feedback, NPS and product quality scores to improve quality performance across all makers

Monitor production schedules and orders to ensure timeliness of delivery to customers

Proactively communicate progress against goals and risks to successful goal completion to key company stakeholders

Order and manage product samples required for category launch activities including AI requirements and photo shoots

Drive value-add supply chain projects (e.g., sampling/strike offs, packaging development, returns, reduced delivery times, etc.) as directed by management

This role is ideal for someone who thrives at the intersection of physical product development, maker relationships, business process and data, ensuring Arcade’s supply chain remains a competitive advantage and translates into real-world impact at Arcade

Qualification

Supply Chain ManagementVendor SourcingProduct DevelopmentStandard Operating ProceduresCross-functional CollaborationInternational Manufacturing ExperienceCreative Problem SolvingAttention to DetailCommunication