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Netcraft · 1 month ago

Partnership Account Manager

Lehi, Utah, United States

Full-time

Hybrid

Mid Level

Netcraft is the global leader in cybercrime detection and disruption, committed to protecting the world from cybercrime. The Partnership Account Manager will build and maintain strong relationships with key customers and partners, focusing on maximizing the value derived from Netcraft’s services and ensuring long-term commercial success.

Cyber SecurityFraud DetectionGovernmentOnline Portals

Comp. & Benefits

Responsibilities

Build strong AM-to-AM relationships with partners, working together to support and grow partner-managed enterprise accounts

Collaborate with partners to jointly plan customer engagement, adoption, renewals, and expansion

Join select partner-led customer meetings to support adoption, renewals, or escalations

Understand customer requirements and objectives through partners, serving as the internal advocate when additional alignment or support is needed

Identify expansion opportunities within partner-attached accounts and coordinate with partner AMs and Sales to progress them

Work directly with partner-owned customers to manage renewal, expansion, and support activities in-line with partner expectations and relationship structure

Enable partners with threat landscape insights, best practices, and product knowledge relevant to their customers

Provide support for partner-delivered business reviews, service updates, and success plans

Support partner enablement sessions around Netcraft’s services, customer use cases, and emerging threats

Maintain accurate documentation of partner-led activities, forecasts, renewals, and opportunities in Salesforce

Work closely with Sales, Product, and Partner teams to ensure alignment across the full partner and customer lifecycle

Qualification

Account ManagementPartner ManagementChannel Account ManagementB2B SaaS experienceCybersecurity knowledgeCommunication skillsCross-functional collaborationSelf-motivationOrganizational skills

Required

Proven experience developing successful, long-term relationships in Account Management, Partner Management, Channel Account Management, or similar customer-facing roles

Demonstrated success supporting or influencing renewal and expansion outcomes — ideally through partner-led or shared ownership models

Strong communication skills — written, analytical, and presentation — with the ability to enable partners and support customer conversations when needed

Ability to build strong AM-to-AM relationships with resellers, channel partners, or technology alliances, while also engaging effectively with senior customer stakeholders when appropriate

Experience managing complex requests by understanding needs, coordinating internal teams, and communicating clear updates — often through partners in addition to the end customer

Self-motivation, determination, resilience, and a positive, solutions-focused approach

Strong ability to collaborate cross-functionally and cross-geographically across Sales, Product, and Engineering

Experience supporting a portfolio connected to channel, reseller, or partner ecosystems (e.g., co-owned pipeline, shared renewals, indirect customer models)

Experience working in a B2B SaaS environment, supporting enterprise customers or partner ecosystems

Highly organized with strong ownership, follow-through, and comfort managing multiple moving pieces across partners and customer accounts

Preferred

A background in cybercrime or internet security is ideal, but not required; however, a strong interest in ramping quickly on cybersecurity threats and industry trends is essential