PGA TOUR Superstore · 2 days ago
Retail Front-End Department Head
Bonita, FL
Full-time
Onsite
Mid LevelPGA TOUR Superstore is a fast-growing specialty retailer dedicated to transforming their business through a passionate team. The Retail Front-End Department Head is responsible for overseeing logistics and e-commerce operations, ensuring product availability, accurate pricing, and a seamless customer experience.
E-CommerceGolfSportsTennis
Responsibilities
This role is responsible for supporting and overseeing all Logistics and E-Commerce operations
Skilled in logistics, processes, and efficiency, enabling a consistent experience for our Customers by ensuring the product is set, in-stock, accurately priced and signed on the sales floor
Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates
Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the OM on the execution of all assigned tasks
Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team
Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience
Coach and train Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-commerce processed and presentation standards
All receiving areas, equipment, and supplies are always clean, organized, and operational
All receiving programs and procedures are consistently executed/maintained
Responsible for but not limited to setting all new floorplans/planograms in partnership with department Associates, accurately receiving all daily receipts, creating tickets for purchase order issues, executing monthly markdowns in partnership with department Associates, price changes, setting Merchandise Standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department
This role acts as the expert of their assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace
Demonstrate a culture of ethical conduct, safety, and compliance
Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety
Qualification
Required
Candidates must have strong listening and interpersonal skills
Candidates must possess good verbal and written communication skills and be able to communicate cross-functionally
Candidates communicate expectations and standards to execute Company programs
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook
Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable
Ability to quickly learn business acumen with appropriate training
Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives
Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service
Candidates must lead with a Servant Leadership approach
High School Diploma or equivalent
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs
Preferred
Retail experience preferred
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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