ASC Engineered Solutions · 2 months ago
Irving Job Fair 11/18 & 11/19 - Customer Service Representative
Irving, TX - Distribution Center
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $34/hrASC Engineered Solutions is a company focused on improving customer experience and delivering service excellence. They are seeking a Customer Service Representative to ensure client satisfaction, manage customer inquiries, and collaborate with outside sales to grow existing customers.
ManufacturingMechanical EngineeringProduct DesignSales
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution
Assist customers with product and service-related questions, technical issues, and account management
Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
Identify opportunities for process improvements to enhance the overall customer experience
Stay up to date on product/service offerings policies, and procedures
Accurately document customer interactions and transactions in ASC’s CRM system
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions
Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience in a B2B Customer Service role
Excellent communication skills (verbal and written) with ability to handle conflict resolution
Strong problem-solving abilities with a customer-focused mindset
Ability to remain calm and composed under pressure
Proficiency working in a ERP
Flexibility to work in a fast-paced environment and adapt to changing priorities
Preferred
CRM experience is a plus
Company
ASC Engineered Solutions
ASC Engineered Solutions is a provider of precision-engineered pipes, valves, fittings, and design tools.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Hild
Chief Executive Officer
Amy Campbell
Chief Financial Officer
Recent News
Morningstar.com
2025-06-27
2025-05-06
Google Patent
2025-05-06
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