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Wildhorse Resort & Casino · 1 month ago

IT Service Desk Technician

Pendleton, OR

Full-time

Onsite

Entry Level

$18/hr - $25/hr

1+ years exp

Wildhorse Resort & Casino is seeking an IT Service Desk Technician to serve as the first point of contact for employees reporting incidents or requesting help. The role involves identifying, documenting, and resolving incidents and service requests, as well as managing user credentials and access.

CasinoLeisureResorts

Growth Opportunities

Responsibilities

Promote exemplary guest service standards through prompt, efficient, and friendly service

Document and respond to incidents and service requests via phone, email, IM, etc

Create, modify, distribute, and audit computer user accounts and access rights

Set up computers and peripheral devices, such as personal computers (PCs), printers, telephones, and battery backups

Verify hardware is functioning, such as personal computers (PC), printers, telephones, and battery backups

Use remote support tools to share screens and computer access with users, and to facilitate and assist vendors in troubleshooting

Install and configure appropriate software

Guide users on Wildhorse's software and hardware usage

Organize and schedule upgrades and maintenance, as outlined or directed

Document incident details and work performed for escalation to senior staff and vendors

Perform data entry as appropriate

Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc

Promotes a clean, safe, and healthy working environment for employees and guests. Promptly reports all concerns to supervisor or manager

Ensure that equipment, tools, and materials are operated safely

Promote internal guest service standards through courteous and respectful behavior

Other related duties as assigned

Qualification

CompTIA A+ certificationMicrosoft Windows troubleshootingRemote support toolsWeb browsers proficiencyCustomer service skillsData entry skillsBasic network concepts

Required

Familiarity with web browsers (IE, Chrome, Firefox, Safari) and spreadsheets (Excel, Google Sheets, etc.)

One (1) year of applicable IT experience (documenting requests, setting up hardware, installing software, guiding end users, organizing schedules and maintenance, and documenting issues)

High School Diploma or GED or ten (10) years of experience

Will lift and maneuver 50 lbs. and work/sit for long periods at work/computer station. Also, perform repetitive motion of arms, wrist, and fingers; and at times move throughout a smoke-filled environment; including bending, lifting, and maneuvering items. And crawl under desks and work in confined spaces

CompTIA A+ certification, or acquire it within 6 months of hire. Must pass 1 test towards certification every 6 months

Excellent personal appearance and hygiene habits

Requires a High-Security Gaming license

Must be at least 21 years of age